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Custom Colour Set
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67,709 Verified Client Reviews |
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GraysI still had a lot of grays visable 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSophia- We truly appreciate your feedback! We are sorry to hear that the gray coverage was not what you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wanted to go lighter, didn’t happenOriginally I sent in pics of my current hair color (very dark brown almost black) and pictures of the color I wanted, a much lighter shade of brown like a honey brown. My custom color came in the mail labeled something like “golden brown” and I thought this is going to turn out nice then I dyed it and it literally looks like I didn’t, maybe one shade lighter at best if I’m in the sun I can notice a tad bit of brown. I even left the color in for an extra 15 minutes longer than the 35 minutes the instructions said. I went to change my next months custom color and again inserted pictures of the lighter brown I wanted but get an email saying “ previously colored hair can not be lightened”, well if I would have gotten the correct color hair dye sent to me the first time I guess I wouldn’t have this issue. I just went ahead and canceled because I’m not happy with the new options they gave me, stuck with the same color or just lighten the roots? No thanks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - We truly appreciate your feedback! We are so sorry to hear that that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair colorOnly my 3rd time coloring my hair, but I felt as though I should’ve kept it in longer then 30 minutes. There was still a lot of gray hair that I felt as though it didn’t even touch, although it was on my entire head. The hair in front is my problem area. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Caty, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
The color faded after a couple weeksI loved the color initially. It was even looking and the perfect copper color. but after two weeks it’s brown again and my grow out still didn’t hold the dye so it’s also visible like it was prior. It just looks like it completely washed out and is back to the way it looked before I dyed it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaitlyn- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Please stop auto shipNot for me. Please stop my auto ship. Thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeah - We apologize that your hair color wasn’t what you expected. Upon reviewing your account, we see that you have already worked with a customer service agent to resolve this matter. Please let us know if there is anything else we can do to help! |
developer leaked all overOne of the hair color kits of 2 sent to me had leaked all over inside the package and I didn't notice it until I went to use it and therefore could not color my greys and when I tried to contact the company to get a replacement asap I was unable to contact anyone on chat or email. Very dissatisfied. I waited 20 mins on hold for chat and noone addressed me at all! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColleen- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
spillthe color leaked all over the box when i opened it was a complete mess hopefully turns out after using it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We're truly sorry that your order was damaged in transit. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with the appropriate solution. Keep an eye on your inbox for more details. |
Ruined my hairAfter the first kit I ordered didn't cover my greys (less than 20% of my hair so not a lot of grey to cover) they sent me another kit with a different formula for the roots and the lengths. However as there were different amounts of developer, the sun has lightened the top of my hair differently to the lengths and I now have a visible tide mark around the top of my head. It is too soon to dye my hair all over again so I'm using temporary gloss to try and blend it and then will likely have to go to a salon. I contacted the support team for advice on how to fix it and they didn't even respond. I have cancelled and would advise others to proceed with caution. I will say though I loved the colour both times I've used it although it didn't cover my fine greys at my temples either time. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsI'm so sorry to hear you weren't happy with your color and grey coverage. We take our satisfaction guarantee very seriously. We'd love to make things right, and our talented team of colorists are ready to help. Please send us a quick email to [email protected] and we'll be happy to help you! |
Disappointing on so many levels.Wrong level and shade. Burns my scalp. Doesn't cover my 5% whites. Doesn't wash off as promised. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalya - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too Dark no nuance and no shine. Please give me my old color.Hated this new color. I want the old one for my next order. I want a demi with a glosser. This was flat and made my hair look horrible 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, as it was a flat color. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |