|
Custom Colour Set
|
67,709 Verified Client Reviews |
|
Sort by: |
|
Color fadedHas more of a purple undertone than brown. The color faded quick on the hair line than other hair coloring kits I’ve tried 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDawn- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Hair dyeDO NOT USE, THIS MADE MY HAIR GREEN!!! I WAS SOOO UPSET!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMichelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Good coverage but colour not at all like expectedThe hair dye covered my grey hairs well and evenly so coverage is good. However, I am very cool toned and ordered ‘Ash’ brown. I was expecting a shade of brown that was ashy (bear in mind my own hair tone has no warmth at all so didn’t warm up the colour in any way). My hair turned out super auburn/orangey which is not at all what I hoped for so overall, I am disappointed 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsEsther M. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't completely meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Not what i wantedCant seem to get the colour im asking for have tried contacting the colourist, cancelling my subscription and placing fresh order but nooe not happening 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNanette G. - We're so sorry to hear that your hair colour doesn't meet your expectations. Your colourist will work with you to meet your hair colour goals. Please keep your eye out for an email from us shortly for your next steps! We truly appreciate your feedback. |
Poor grey coverageI am disappointed with this brand. That product did not cover my grey hair and after a week a colour was gone completely. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsI'm so sorry to hear you were unhappy with your grey coverage. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists is here to help. Please send us a quick email to [email protected] and we'll help you out! |
Easy but still dark rootsSuper easy to use and easy instructions. But my roots are still dark 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDiamond- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't cover grey hairReally nice product but don't cover grey hair gave an extra 10 mins in time. Sadly will have to redye. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsI'm so sorry to hear you weren't happy with your gray coverage. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists are ready to help. Please send us a quick email to [email protected] and we'll be happy to assist you. |
Did not cover my greysI followed the instructions and it did not cover my greys at all and I dont see any purple in my hair, plus the bottle once I was done set it down and it exploded all over my bathroom i have to paint my bathroom now 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMindy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Constant battle with brassinessI’m a seasoned eSalon customer at this point with 25 color orders. I’m starting to doubt that any shade of blonde they send will ever turn out anything other than orange. Which make sense because every picture of a blonde on the website is the same orangey hue. I just want a cool tone, and adjustment after adjustment I just can’t get it with esalon. Probably great for anything other than blonde, but I’m about to give up and go back to paying hundreds. I’m giving one more adjustment a try and if it doesn’t turn out, as usual, I’m done. This has been so disappointing. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSusan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColorIm sorry my hair color didnt change way it was supposed to it turned out not right turned brown not red I want red please help me get it right it didnt work why did it turn and not turn red at all why I aint happy with it im sorry and by the way it takes 2 bottles to even dye my hair please send copper red not brown please thanks 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDonnie- We truly appreciate your feedback! We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |