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Custom Colour Set
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67,709 Verified Client Reviews |
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Specialized formulaDid not color my roots in the front. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGlenda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ColorThe mahogany added into the color looks awful when my hair is done. Very dark and want to have lighter natural looking auburn as my overall color when I am finished. I haven't used the last 2 boxes and will try one of them again this week but have not been happy with the darkness as does not look natural on me. I am used to the light to medium auburn with some lighter highlights 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol -We’re so sorry to hear that you were disappointed by the results of your color application - that the color was too dark. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wanted to like thisI’ve been using this product for over a year and am consistently having breakage and poor coverage of grays. I cancelled before my last shipment and it shipped anyway. I somehow always receive the emails that my color HAS shipped but never receive the “your product ships soon” version. I’ve gone back to using a hair colorist. I emailed salon about this latest unauthorized shipment and received no response. 🫤 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too darkI had selected a very light blonde due to that being the color I last used. The colorist I worked with said that it was too blonde and would t work with my medium blonde hair. I took her suggestion and she lightened the color she chose for me. However, after doing the color in my hair, it made it darker than I had it, which I didn’t want and feel it looks mousy. I would have preferred to stick with the light blonde I had originally selected myself. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChelsea - We’re sorry to hear that the color wasn’t what you expected. We value our customers’ feedback and use it to continually refine and improve our products. We hope to assist you in the future achieving hair perfection. |
Love my colorI just wanna let the stylus know that I love the color a little darker than what I had. I absolutely love it so I wanna thank her and the websites not letting me put five stars. It only let me do one star thank you very much Leslie Walser. P.S. The color did cover the gray. I only saw one gray hair that didn’t get covered. I will be purchasing more color and I want that very same color and I hope I can stay with the same stylist. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeslie, Thank you so much for your feedback! We’re thrilled to hear that you loved your color. We can confirm that your future orders will continue with the same formula as your last one, unless you request an adjustment. We look forward to continuing to provide your dream color! |
Colour to darkI found communication in the ordering process, very difficult because the email thread went too long and the emails got mixed up. The colour ended up being too dark and dull. Very disappointed with Luke’s response. Standard response claim the customer 0 of 0 people found this review helpful. Did you? |
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Too darkI wish I could figure out the original combo I had for my winter color. It was a little less golden undertones, and more of a mahogany-plum color, a little more in the mahogany. This last color almost looked black. Way too dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKwajalyn, Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Grey coverWhilst I asked for a slightly darker shade this time because the original color didn't cover the gray at the roots it was very dark and didn't cover the grey around the hairline or at the temples. 😔 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa - We are sorry to hear that you were disappointed by the grey coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists. We truly appreciate your feedback and the opportunity for us to make it right! |
Terrible experienceI waited three weeks for my package, only to get the same result as with a random supermarket cheep dye. One of the bottles leaked inside the parcel. The color turned out much warmer than I described. My hair isn’t glossy after the procedure; it looks lifeless and faded, and it didn’t even cover my grey hair. I ended up with a light fox red instead of the requested neutral dark blonde. I don’t recommend it. 0 of 0 people found this review helpful. Did you? |
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Same issue with every dyeI decided to try this custom color thing as standard dyes don't let one adjust undertones.. I wanted by dye to be as ashy as humanly possible and alas, it was not. It faded within 2 washes and had warm undertones that I specifically asked to avoid 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Kerry, We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |