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Custom Colour Set
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67,686 Verified Client Reviews |
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awfulturned my roots ginger and darkened all of my hair even when i followed the instructions clearly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMISS ELLA M. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Team Member to resolve your concern. Please let us know if there is anything else we can do to help. |
Doesn’t cover grays wellI paid special attention to the grays that frame my face. After coloring I still had grays popping through. After a couple washings, more gray was visible. I’ve had better luck with $3 box at drugstore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color barely changedI have the darkest brown hair and wanted to make my hair color lighter to the medium brown. Unfortunately, after the following the instructions exactly as is, my hair color barely changed. It is only very slightly lighter than my original color and you can only see it in the light. People don't even know I dyed my hair. I am quite disappointed with the color result. The texture of my hair feels good though but this did cause me to get dandruff which I haven't had in many years. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didnt come out as expectedIt didnt cover my greys, even I had it on for more than the alloted time 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCeleste- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not wild about itIt smelled like the store bought hair color. My hair was dry like when I color it with the store bought color. The color itself was very dark and dull. Not really impressed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. |
Medium blonde blendColor is good coverage and easy to use. Unfortunately, still a red tone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
boxed dye redI am canceling my subscription. I was very worried about dying my own hair so I made sure to follow the instructions TO THE LETTER. I ended up with nothing better than boxed dye red hair. Everytime the light hit my hair I had deep red roots just like I was back dying my hair in high school from drug store boxed dyes. I was trying to dye my hair a dark brown which is my natural color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachael- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
BlahThis color is a dull mousy brown with a terrible golden/brassy undertone. I thought I had canceled all future orders, until they took the money out of my account this morning. For the LOVE OF GOD, please do not send me that awful color again! I wanted a deep rich color, not this orangey brownish color. I hate the color but gave a couple stars for the great packaging. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFlorence- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
Never received product but was chargedNo product received 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy- We're truly sorry that your order has yet to arrive. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
RED TINT-NOT DARK ENOUGHMy hair pulled a red tint and was not dark enough, I appreciated the two bottles. But it took awhile to come in and get everything set up 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMontana- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |