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Custom Colour Set
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67,695 Verified Client Reviews |
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This color did NOT cover my grays. Completely disappointed.I was very excited to try dying my hair with my 'custom color' which was dark brown with gold tones. However, when I finally took the plunge and time to dye my hair, I was sadly disappointed. Instead of the color as stated, I wound up with brownish-gold and gray roots along with my already dark brown hair. I left the product on AMPLE time and followed the instructions so there's no reason a custom color couldn't do what any over-the-counter hair dye could: COVER THE GRAY! That WAS the point of this whole exercise after all (at least for me it was). Looks like it's back to L'oreal while still sheltered in place! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCeleste B. - We appreciate your feedback. We are glad to see that one of our Color Experts could discuss this matter with you. Thank you for your patience. |
1st colorNot even a week in and my color is washing out already. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKyla L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
FadedI loved the instructions I loved the color initially. But after 2 shampoos with the esalon products the color faded from an Auburn to more of a copper 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristina B. - We appreciate your feedback, and we are glad to see that our Team could discuss the matter with you. Thank you for your patience. |
Far too darkHad requested a lighter brown colourway and ended up with very dark, brown hair with red undertones. Really don't like red. I would like to say it doesn't really matter due to lockdown, but I am still working, and seeing people, social distancing... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Never receivedPlaced order March 25, order sent April 6 and I still haven’t received it. I understand todays times things may take a while but 16 days for within Europe seems a bit extreme. Another international purchase (different company) I made was here within a week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa V. - We truly appreciate your feedback. We're also glad that you managed to discuss this matter with one of our Color Experts. Thank you so much for your patience. Please let us know if there is anything else we can do to help! |
Hair Root Coverage nice but didn't lastThe product was easy to use and the root color was a good match. Unfortunately the coverage was just ok and didn't last two weeks. I feel I wasted my money. I tried calling and left messages and no one got back to me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Love the ease of thisThank you for making it so easy to take care of my hair at home. I wish it was a little better grey coverage but it hides most of it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCourtney - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Custom Color Kit! We truly value your feedback and look forward to hearing from you again in the future. |
Please do not send anymore.I tried to cancel but no way to cancel. Please stop do not like product!!!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very dark colourI ordered a nice chestnut brown , I sent pictures and I was really clear about wanting brown hair. I today have black hair. I’m very disappointed and upset. It took me ages to get my order and It was completely wrong. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYanna S. - Thank you for your feedback. We are so sorry to hear we haven’t met your expectations, and would like the opportunity to set things right. I hope that you’ll take a moment to tell us how we can improve. Don't forget, your Color Happiness means the world to us. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Roots did not fully takeI find some of the stubborn grays, especially at the temples, did not fully take the color. Also I noticed my hair felt particularly dry and frizzy after this. Can I get a more moisturizing preparation? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRamya - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |