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Custom Colour Set
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67,695 Verified Client Reviews |
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Color Too DarkThis color was supposed to have red and mahogany in the brown but all I see is dark brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsToni - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn’t Cover All my greysI really wanted this to work but it did it cover all my greys. I’ll try it one more time but if it doesn’t do the job I will not purchase any more. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBow - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
AwfulThey literally sent me the wrong color and my hair was fire red. This is the fourth mistake and I’ve had it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
UnhappyIn the middle of my hair started turning grey within a week and a half I feel I should get my money back 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJosephine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not at all what I asked forI asked for a light -med blonde, I indicated that I wanted to be close to my current color, what I got was terrible!!! It’s red, brassy, ashy, and dark!!! And it’s dull as can be!! The worst color ever! Never once did anyone get in touch w me before shipping, to discuss anything. DO NOT RECOMMEND 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair colorMy hair is too dark and very red. I am not at all happy with all this red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoAnn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not for medid not like at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIlkya - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
SorryI was unable to apply the color for an even look. I don't blame your product. The directions were great, and I'm pleased with the top color. I'm just not up for this challenge. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyn - Thank you for your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection. |
I really like the hair coloring kitI thought I would try shampoo and conditioner and also the leave in conditioner but the conditioner smells like hair coloring doesn't work still makes my hair dry the leave in conditioner doesn't work for my long thick and curly hair wasn't impressed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelody M. - We're truly sorry that our Universal Leave-in and Color Care Shampoo & Conditioner did not provide the hydration you expected. We have reached out to you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs! |
The colour is amazing but...I’m editing my review because it’s now been 2 weeks since I’ve done my colour and my grey are all out already. I thought the colour would last a bit longer than 2 weeks. The colour and products are good but just don’t last as long as I would hope for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKubra K. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |