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Custom Colour Set
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67,686 Verified Client Reviews |
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Waxy mess!I wish I had read the reviews before ordering. My hair was a waxy mess even with following the instructions exactly. I couldn’t get a comb through easily, couldn’t blow dry my hair and it kept leaving the waxy residue on my hands. I seriously had to wash my hair 8 times to get the gunk out. I still had residue but it was manageable. I’ve been dying and getting my hair dyed for 25 yrs and have never had this experience. Never again!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color was completely offAfter follow the directions and application process and letting my hair dry naturally, I looked at my newly dyed hair and was very disappointed. The grays in the front of my hair did not take the dye, the color was darker than the original color of my hair and it looks very flat. When washing it with the shampoo, I lost a fist-full of hair. The only reason I did not git it one star is because my hair was not damaged heavily. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
HmmmI was so excited about my hair color coming in the mail. I did it. Followed instructions BUT my results are not...Well, I don’t like it. I have been wearing my hair up since I did it because I am not happy with the color it turned out. Its way dark and not what it shows on the screen at all. Every time I wash my hair, I still see red in the water. I don’t know what to say. It cover my gray but the coloring is not nice and even. The color I used to get from the grocery store turned as in the box and it was even all over. How can this one didn’t do that?? This color looks bad. I wish it wasn’t the case. I really do. I seriously need to fix it, which is a bummer because I don’t have time to be wasting. Otherwise, I would go waste hours at a hair salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebora - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The quality is good color is not.Did not care for the color. Too much red in the mix. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Wanted way darkerI had indicated that I wanted to darken my overall hair color quite significantly (wanted to go to a dark brown color). After I was done coloring you could barely tell that I had done anything. My husband did not even realize I had colored my hair. Very disappointing as I feel I wasted $30. I will say that the overall shine to the color is very nice. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Not the colour I expectedDisappointed with the colour. The shine is good though 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKerry- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not a pleasant experienceI enjoyed opening my personalised packaging, but the product left my hair in different colour than expected and it was extremely difficult to wash it off. I had to wash my hair free time and despite using lots of conditioner my hair still felt like straw. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWiktoria- Thank you for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Great color but waxy, doesn't rinse outAs others have experienced, the color is great, exceeding my expectations. But have shampooed 4 times since coloring last night and hair still feels waxy. This is especially a problem for me because I have a lot of hair and live in a fairly humid environment so my hair won't dry. I do hope they are able to resolve this issue. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I got hot roots!!!I used the color matched for my hair and now I have hot roots. I am going to have to go to a stylist to have it fixed. Very disappointed ☹️ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura- Thank you for reaching out! We appreciate your feedback. Upon reviewing your profile, we see that you have worked with one of our color and care members to help resolve your concern. Please let us know if there is anything else we can do to help! |
Cute boxCute box but the color was too dark for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |