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Custom Colour Set
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64,587 Verified Client Reviews |
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Light brown hair colorI was very disappointed with this product. The color was way too dark for light brown and my hair was very dry after the process. I will not use this hair color product again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, one of our representatives has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your results and hope to help you with this matter. |
Would not use again. Horrible brassy colour.Not happy with the colour, greys not covered and dark ends, looks very cheap and I have to wait to get it done professionally. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry that you were unhappy with the coverage and results of your order. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
DON'T LET ESalon CHOOSE YOUR COLORI highly recommend you DO NOT allow esalon to change the color you originally selected, they do not know what they are doing. This so called amazing product ruined my hair. I wanted RED CHOCOLATE but instead got BLACK with a hint of purple. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- Thank you for your review. We’re sorry that your color formulation came out darker than you were expecting. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not for meI appreciate the effort eSalon puts by offering this product. However it did not work on my hair as I expected, honestly it even looks like I never dyed it, looks pretty the same color I had before, it just covered the roots and that´s it. I wanted it to look as in the picture but unfortunately it did not work. I am not willing to try it anymore. That´s why I would like the team to cancel my future orders. Thanks. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsWe apologize that your hair color did not turn out as you expected. Because you were unhappy with your experience, one of our representatives has reached out to you to discuss your hair color needs and how we can best assist you. We hope to work with you to provide a color that will better suit your needs. |
Doesnt cover grayThis is my second order. This new formulation was put on just as the instructions said to do and the results are very disappointing. I put the color on around my temple areas first then along the roots etc. Did not use the entire bottle as you said not to put in anywhere other than my roots so it would not be too dark. Well it covered my roots along the scalp and that was it. I left it on for 35 min. and the first sections I did around my face are still white. Not at all happy that I paid $25 for hair color that does not do even as good as store bought brands. I was going to cancel after my last order but oh no you had to keep me as a customer and try a new formulation. Well not this time. I am done with eSalon. My only regret is I paid you over $50 for the last 2 hair colors and got no satisfaction. You should have to refund my money for both. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLeslie - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not for meThe hair color made my hair very dry. After coloring and using the conditioners my hair felt like straw. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- We’re sorry that your hair felt drier than normal after your hair color application. Since you were unhappy with your experience, we have reached out to you to discuss your hair color needs per our Satisfaction Guarantee. We hope to work with you to provide you a color that will provide you with hair that feels and looks it's best. |
Irritated itchy scalp, brass color. I cancelled the membership, at least I askeItchy scalp, brass color. I cancelled the membership, at least I askedon't to, why am I still getting this???? 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsViktoriya - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, a representative refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
Only ok, but easy.The color was easy to use. The brown in the color was a bit dull. It made my hair have a dull and strawlike appearance. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeirdre - We apologize that your results looked dull and dry. For optimal moisture and shine after your specific application, we recommend taking the leftover mixed color into the shower, per your Personalized Instructions. Massage this in thoroughly from root to tip, until it feels creamy, before you rinse. We hope this information is helpful and look forward to seeing your results! |
just okI didn't find it to be all that I expected. I may try again with a different color.... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarguerite - We're sorry that your most recent color order did not meet your expectations. Since you were unhappy, one of our representatives has credited your account with one complimentary color credit, per our Satisfaction Guarantee. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide a color better suited to your needs. |
convenient, but is it worth it?I Like the convenience of eSalon But I'm not sure the coverage is lasting. A week after I color I feel like the grays are coming out and the color is fading. Not sure if I will continue. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - Thank you for your feedback. Upon reviewing your profile, we see we passed your feedback onto your colorist when you made this review and were able to adjust your color for great results! Thank you again for reaching out, and we hope to continue helping you find hair perfection! |