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Custom Colour Set
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67,695 Verified Client Reviews |
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DamagedThe last order i recieved was damaged and had leaked so i was not able to use it.i took a picture of it.please advise me what to do. 0 of 0 people found this review helpful. Did you? |
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Too dark and too redColor ended up too dark and still had red tints. It’s just too hard to get hair color without being in person. Awful 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJill - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Left my hair extremely dryMy roots are darker than my ends, so I was hoping this would help even it out by darkening my ends but after I completed the process I immediately noticed my roots were still darker which was disappointing. In addition, my hair is extremely dry now and I've tried using serums and conditioning masks to no avail. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOlivia- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Color washes out quicklyAbout 2 wks after doing my roots, the become noticeably lighter. The color washes out quickly and doesn’t hold its original shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarlena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
MessyMy package was a mess when I opened it. The dye opened up during delivery and got on everything in the box. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAbby- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color arrived damaged. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
It literally made zero change to my hair!I just used my first order. My hair has been a dark brown and I chose a dark auburn hair color. I diligently followed all the instructions and my hair has ZERO color change. The only thing that is impressive about this product is the packaging. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Severely dried out my hair.Followed the instructions to a "T" and yet my hair is now so dry and brittle that I'm scared to ever dye it at home again. Plus the color I was wanting doesn't even come close. Very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeana- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Really pleased with my colourSo used my colour this morning for first time can honestly say I'm really pleased with it, how the mixture goes on it doesn't itch your head at all and it's not runny like some colours are, the colour is so nice a pearly blonde, my hair takes really good to colours so it always looks like I've had foils I combed the colour through for the last 5 mins it's looks great would highly recommend. Thankyou. 0 of 0 people found this review helpful. Did you? |
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was as expectedThe color came out as expected. 0 of 0 people found this review helpful. Did you? |
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Great color, very easy to apply.The custom coloring has worked as expected. I highly recommend this product. 0 of 0 people found this review helpful. Did you? |