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Custom Colour Set
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67,589 Verified Client Reviews |
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Demi-permanentI chose the demi-permanent hair color and while it gave a nice color for about a week, it quickly faded. I wash my hair every 2 days and after 8 washes, it significantly lost color and my old highlights started showing through. I'm going to try the ammonia free permanent color next and hopefully get better results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We truly appreciate your feedback! I'm so sorry that your color faded. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the shade I orderedIt turned out like almost a light strawberry blonde. I really wanted a vibrant coppery red. More orange copper than red and much more intense color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAutumn - We truly appreciate your feedback! I'm so sorry that your color was not as vibrant as you had hoped. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern, and the color has been adjusted. Please let us know if there is anything else we can do to help! |
GreatSuch great color. It's a different new way to do ur hair....I liked it. Me and my husband had a great time dying my hair 2 of 2 people found this review helpful. Did you? |
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Salon experience without the salon pricing!I was so Pleasantly surprised by this product! I "Literally" felt like I just left a professiomal hair salon. The smell, the feel, the shine, all of that is what I got from this product. I am now a believer and a customer! Thank you for giving me the salon experience without the salon pricing! 1 of 1 people found this review helpful. Did you? |
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Unbelievably good valueI was a little sceptical about buying this as I get ripped off by well marketed products all the time. Well, this time I really wasnt, the process was so easy, uploaded my photo and my colour was chosen. I was contacted by the stylist within 24hrs as a courtesy. The package arrived well before I was expecting it and the quality of each item was unbelievable, looked as though id spent hundreds of pounds. The process was well instructed and I managed it ok! My bathroom however wasnt but that is down to me lol! I washed and dried it and im so happy with the colour! My hair is incredibly porous so needed a quick spritz of shine spray and ive just saved myself £80+ and a whole morning spent at a salon, im more than impressed and will definitely tell everyone I know to try you! Ive just cancelled my next hair salon appointment im that thrilled. 0 of 0 people found this review helpful. Did you? |
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Best color yet!I love my new color ! It’s perfect and I get a lot of compliments for it too! 0 of 1 people found this review helpful. Did you? |
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BeautifulColor my colorist sent is beautiful. I did have to buy it twice in a week to hopefully fix this light set situation. 0 of 0 people found this review helpful. Did you? |
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Best color match EVER!For years I have tried to get my hair dresser to get my hair this color. This is exactly what I’ve wanted for so long and perfect match to my natural color. I’m the happiest I’ve ever been in the last 10 yrs with my color. So glad I switched over and trusted this process. Thank you very much to my colorist. You ROCK! 0 of 0 people found this review helpful. Did you? |
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Does not cover thick grey hair for 66 year oldAbsolutely does not do the job for 66 year old woman with thick grey hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsI'm so sorry to hear you weren't happy with your color. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists is here to help. Please send us a quick email to [email protected] and we'll help adjust your color! |
Hate itCancel my subscription!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Angie, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |