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Custom Colour Set
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67,709 Verified Client Reviews |
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Tried 3 timesI tried it three times, but the color still isn't right. I'm not going to re-order, again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
Amazing colour!Really happy with the colour, covers all my grey but after two weeks the greys are appearing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRuby R. - Thank you for your feedback! I am so thrilled to hear that you love our Enhanced Color. However I am so sorry that you felt that the color did not cover to the extent you needed it to. I appreciate you taking the time to try it out and share your experience with us. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not cover as expected, color was not dynamic enough (dingy color)Was not happy with the results. Followed instructions exactly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color didn’t work: left hair dryBefore dying my hair was soft and recently cut and washed. After dying my hair is brittle. The only thing dyed was my roots that’s it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Tried to cancel, but sent another shipmentMy hair became very thin and kept falling out after using this product. I cancelled my account, but they sent again! Now I have to inform credit company to not let any more charges go thru. Ugh!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
NooooooooooDidn’t work at all. Just dyed my roots. Chemical smell made my eyes water. Waste of money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSkyler- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Great color, poor grey coverageI loved the color and thought it was spot on. Unfortunately, even though I left it on for a while, it really missed a ton of grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Darker than what I wantedMy hair is a medium brown and the color wasn’t covering my grey so the color specialist reformulated my color and now my hair or dark brown. It covered my grey but now my hair is darker then I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDaniela- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
High quality colourThe shades are perfectly prepared and consistent. 0 of 0 people found this review helpful. Did you? |
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Perfect color matchI don't know how they do it but it's a perfect match to my color! My hair looks healthy and it's shiny! Color usually makes my hair dry and the texture feels like hay! eSalon makes your hair feel amazing and look it too! My stylist did a wonderful job with my color match it looks just like my color just minus all the gray! Thanks so much eSalon! YOU ROCK!! 0 of 0 people found this review helpful. Did you? |