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Custom Colour Set
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67,709 Verified Client Reviews |
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Good product... gentle on hairHappy with product but want lighter results.. use to getting high lights because of social distancing not going in salons 1 of 1 people found this review helpful. Did you? |
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Didn’t cover all the grey.Good product but didn’t cover all the grey around my face. 1 of 1 people found this review helpful. Did you? |
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Great colorI love the color. It's exactly what I asked for. The only downfall in this set were the gloves. They were too small, very thin, and they broke easily. I'm also not sure they were non latex. 0 of 0 people found this review helpful. Did you? |
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My reviewI have not been able to use this order as of this date. Medical issues. I have doubt that it will be just as great as the other orders. 0 of 0 people found this review helpful. Did you? |
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Product never arrivesIt takes 4-5 weeks to receive an order, if it even ever arrives. The service team is literally no help. My last order never arrived at all and service says they can not even track it. I color my hair every 2-3 weeks which is impossible w/ the delivery issues. Very frustrating. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not happy with colordont want to order anymore 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMercedes - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Just not for me.My hair pulls red. Knowing this I ordered a dark ash blonde thinking it looked on the cooler side of things. It pulled red. I called and explained. They sent a mask and a color specifically design cool for me. I was instructed to wait 3 weeks and recolor. The second batch, again, pulled red. Called again and was told to make a salon appointment for corrective color because, "all of our colors are warm". The man I spoke to was unenthusiastic about his job and unhelpful. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Roots were TERRIBLE! NO GREY COVERAGE!I am beyond angry and upset with my experience! It said total grey coverage and I can plan as day STILL see greys and it didn't seem to do ANYTHING to my roots. The only good thing was the bottom color! Will not recommend to other! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsApril- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover graysLet me start by saying I really like the overall color I received. Instructions were easy to follow, I have a short bob at the moment as I am growing out a pixie so a do it yourself color was not difficult. I have a small amount of grays up front and along my part and the color did not cover the grays at all. I am very disappointed. I also am noticing my scalp is a little irritated following using this product. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAllysia- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Great color but didn't last longI loved the color reformulation results but the roots washed out pretty quickly. I would have to do it twice as often to keep my hair looking best. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsChristina- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |