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Custom Colour Set
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67,726 Verified Client Reviews |
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Nice colour and service but it faded quickly on my greys at the roots.The service was brilliant and I loved the colour at first but after just two washes it faded at the roots but not on the lengths (possibly due to my stubborn greys). This was even with a very well known brand of colour safe shampoo. 1 of 1 people found this review helpful. Did you? |
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Custom Color SetI started coloring my hair on my own during the pandemic. I initially used Clairol Nice and Easy, which wasn't bad but I found my hair was coming out too brassy and yellowy (yes, I had both going on)y. For this reason, I had to do do a "blue" mask the day after I colored my hair followed by a "purple" mask two days after that--5 five day process--I did the toners on dry hair and let them sit for about 20 minutes before rinsing. Additionally, I was using toner shampoos twice a week-I needed to do this to keep the tones in my hair "calm". I came across eSalon and explained to them what my issue was with my existing color and what I wanted (less brassy/yellow-yes, I had both coming through) and I also sent them pictures of me and my hair in several settings: what my hair looked like in the house, and how it looked outside in the sun and poolside). eSalon provided me with a custom color and specific instructions on how to apply the color to my hair. I was able to follow the directions and I am VERY happy with my hair color now. I colored it today and there is no need for me to put any toner/mask into my hair to tone down brassy/yellow hues. That in and of itself is fantastic. Right now, I rate eSalon a five and will continue to use them--the amount of time and money I am saving not going to a salon, for me, is great. I work full time five days a week and was never a fan of taking a weekend day or evening to "get my hair done" (I am not one who likes sitting in a salon for two hours while my hair is colored). Let's see how the color settles over the next few weeks and I will report back. Right now, yaaaa!!! 0 of 0 people found this review helpful. Did you? |
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Beautiful, natural color and great customer service.Ok, I was terrified to do this. It sounded like a great idea until the package arrived. Then, I absolutely had to do it...no excuses. My instructions said for me to do roots only. But I wanted all over color. I called and was connected with a certified hair colorist immediately. She explained why it had to be roots only. And I got a pep talk making me feel that maybe, I could actually pull this off! So I figured, “ok, I’ll play your silly game. What can I lose that can’t be fixed?” Well, all I can say is that it’s probably the best hair color I’ve ever had. It is gorgeous. My hair is shiny and full of body and life. My friends couldn’t believe how beautiful and natural looking it is. They attribute it to my skill, but I know better. I know I screwed up several times. It’s all about the beautiful color and the support I got when I called. 0 of 0 people found this review helpful. Did you? |
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Not my color!The first time I did my color with esalon, it came out perfect and now this time it is brown not Auburn. I am going to have to go buy a box of nice and easy to correct my color and not real sure how I’m going to be able to get my other color back! Very disappointed! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPenni - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Product and shippingProduct itself was good but took over 2 months to receive first order if hadn’t canceled would of had to pay for two more shipments without even receiving the first order 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCeilidh- We’re truly sorry that your order took longer than expected to arrive. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Coverage doesn’t lastThis is my 3rd try with e-Salon and after less than a week the coverage on the roots of my temples starts to show white again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Roots grey in 3 daysRoots were never dark. Medium brown color after 2 washes. Roots returning to gray in 3 days. Tried twice and even adjusted color. Not for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
The worst colorI asked for a nonbrassy color and my color looks bright and brassy.i now know u don't know what to do. Do not send anything else to me. Cancel my order now 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Natural redhead- no change in colorI was really excited to try this product out. Unfortunately it did not work. :( I am a natural redhead with no previous color added to my hair. I purchased a medium blonde color. I did a strand test to see how it would turn out. I applied the mixed color according to the directions provided and waited 30 minutes. When I checked my strand after the allotted time there was no change to my color. I waited an additional 15 minutes and used my hairdryer on the low setting to apply heat. After 45 minutes I rinsed the dye from my test strand. After drying my hair there was no notice difference in my hair color. Sooooo disappointing! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Medium/Dark blondeThis was my first time purchasing through this platform. I typically have golden blonde mixed in with medium blonde. For some reason the team decided to send me a color that gave an allover dark blonde color. I am not thrilled at all. And it did not totally cover the grey. So it will be back to the drugstore for me since I am able to find a product that colors my hair as desired. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |