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Custom Colour Set
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67,726 Verified Client Reviews |
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Nice color matchEasy to use the color looked dark when applying but once I shampooed the color came out to a nice light Auburn. The instructions are clear and easy. 0 of 0 people found this review helpful. Did you? |
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New Formula 😞I love e salon and have been using it for many years hence the 5 star rating. Unfortunately though they have changed their formula and I don’t like it at all! 😞 The consistency is very thick and makes it extremely difficult to apply. I was even concerned to the point that whilst applying it, I thought I’d received the wrong order. Please don’t fix something that isn’t broke! 0 of 0 people found this review helpful. Did you? |
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Custom Color SetMy custom Color is really beautiful, I love it, but I did change it up a bit, hope I did the right thing, feeling a little nervous , but happy with your products and service. 0 of 0 people found this review helpful. Did you? |
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GorgeousNo one has been able to replicate my natural,medium strawberry blonde until esalon. It was a process, but after a few formulas they hit it dead on. No more grays, and hello me 0 of 0 people found this review helpful. Did you? |
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Does not workam not pleased with the color and would like to cancel my entire subscription/membership. I notified someone last week about returning the kit because the color did not change. I also am requesting a refund for cancellation of membership. I have since not received a reply 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMyllette- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! |
BadBad, bad cancel my account! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
PoorVery unhappy with every aspect of this product and company. Buyer beware. It make take you two weeks to receive this subpar hair color. ( If at all). I was given a "credit" for a shipment that never arrived and then OOPS! They forgot to add the credit. If you like dealing with snarky customer service emails and headaches, this is the company for you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie- We’re truly sorry that our shipping times did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
I like the color.Not overly noticeable. Kind of subtle which was nice except the red tone turned my scalp part read for days. Kind of embarrassing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura- We are so thrilled to see that you liked the color; however, we’re truly sorry that our color stained your scalp after coloring. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
A little disappointed.I ordered a custom color kit and wrote so many notes and attached pictures of the exact color I wanted to have my hair. I didn’t receive any guidance, advice, or any concern from the colorist assigned to me, and the mixture seemed way too generic, not realizing my concerns at all. I followed all of the instructions provided, but the overall application was just patchy and didn’t cover all of the brassy and coppery colors, and actually added too much gold in my hair. I want to like this color so bad because it was supposed to be customized for me but I just can’t feel happy with it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
WORST CUSTOMER SERVICE EVER!!!I have been waiting weeks for my order and have still not received it. I finally received a tracking number a few days ago. It was delivered to Burlington, ON depot which is 1 hour away from my home. Now it is on its way to Richmond, BC, which is a 6 hour plane ride away!!! When I called to inquire with customer service they said to call back next week!! They would not call the shipping company to look into it. This is not a very efficient system and I will not be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |