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Custom Colour Set
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67,726 Verified Client Reviews |
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Loved the initial colourLoved the initial colour but feel that it has faded quickly 0 of 0 people found this review helpful. Did you? |
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Grey colourI was really pleased with the colour, but a little disappointed when the grey started to show through a couple of weeks later, maybe the colour should have been left on a little longer ? 0 of 0 people found this review helpful. Did you? |
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Practice makes perfect!I have dyed my hair three times using e-Salon. I am a natural redhead trying to cover lots of grays. I also have zero talent with hair. My first attempt was very embarrassing. However, I purchased the accessories so I was committed to try again to cover the cost. First attempt--wrong color with lots of red and orange brassy spots. Yuck! I believe the brassy spots were caused by the step of pouring the remaining stuff over your head. I was focused on being sure I got it all over my head and on cleaning up what looked like a mass murder scene on my white tiles. I rushed to the store to buy teal shampoo and kind of hid from people for attempt one. Attempt two--customer service helped resolve color issue and I was pleased with the color (and cost-savings). On shower step, I quickly poured it on and then rinsed it out. (White tiles came clean after first attempt. So I didn't stress.)No brassy spots-but as my hair grew out, it looked like I had little bald spots. (gray-white hair on white skin looks like miniature bald spots.) Tried third attempt a little quicker than usual interval. Third attempt--figured out I was missing tiny little spots that didn't show until my hair grew. I fixed that problem by going over roots more closely.) Color (and quality of dye job) look great. I am very pleased with this attempt! And I love the cost-savings and consistency of the color. My hair would go brown to Lucy-red when I was going to salons. This is wonderful! 0 of 0 people found this review helpful. Did you? |
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Hair colorThe color needs to be darker. The top of my head lightened after 2weeks 0 of 0 people found this review helpful. Did you? |
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Nailed the colorI loved my first order I got but the second one I got didn’t include as many items (ie brush). Not sure why. That’s my only complaint 0 of 0 people found this review helpful. Did you? |
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Perfect color match!Although I've been coloring my hair since the 1980s, I had never done it myself. But four months after my last salon visit, I was so tired of staring at inches of my white hair every day that I decided to spring for the custom color set. Unfortunately, I didn't really understand how to section my hair. (Wish I had realized that this website has a good how-to video.) Also, I just wasn't up to doing more than the face-framing area and both sides of my part. The good news: A perfect color match with my previously colored hair. The bad news was my own fault: I missed lots of areas, so that I wound up with white streaks amid the copper-brown. But the net effect is much, much better, and if I go the do-it-yourself route again, I'll do a better job of sectioning. Also: I was very pleased with the conditioner; I haven't had such silky hair for ages. 0 of 0 people found this review helpful. Did you? |
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Color first time userDid not cover my forehead roots, the rest it was fine and I did began at that point. The color was too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria- We are sorry to hear that you were disappointed by the gray coverage and dark shade of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Never received order - no response to reshipNever received the order. Sent emails to customer service with my address - no response no replacement. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlison- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great colour but 3 different shades!I got a slightly different colour made up and was also sent a complimentary end colour, but the colour i put on my roots is a different colour to the ends colour. the ends are quite red whereas the roots are a lighter brown and in spots, a dark copper colour. Not sure if i did something wrong or there was something wrong with the colour this time. I've done this so many times and this is the first time i seem to have 3 different colours going on. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNadia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very professional, unfortunately didn't do the trickI was really impressed by the e-Salon box. Somebody clearly put a lot of thought into this; great quality tools and very precise and instructions. Unfortunately my hair colour didn't go as light as I had hoped. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsManuela- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |