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Custom Colour Set
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67,726 Verified Client Reviews |
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No gray coverageFollowed directions to the T My roots stayed a lot lighter than the rest of my hair. In my opinion store color works better and i am still seeking a higher quality color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCeleste - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color was greatThe colorist modified my color and I liked it even better than my original color. My only complaint is that my grays came back slightly quicker than if I went to the salon. I'm ordering again! 0 of 0 people found this review helpful. Did you? |
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Gray coverage..color is fantasticDidn’t entirely cover my gray streak. Do I need to adjust the timing? 0 of 0 people found this review helpful. Did you? |
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Great productsI love the color that I used but regretfully have to say that I can no longer color my hair. I have lost a tremendous amount of hair both times I used your products. I will not be using them anymore. 0 of 0 people found this review helpful. Did you? |
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ColorIt was a bit of a challenge coloring my own hair, particularly in the back. I did ok. I thought the color was a little red...in certain light 0 of 0 people found this review helpful. Did you? |
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Awesome!!This was a great kit and the color was amazing. The only thing I have a problem with is how fast it faded/washed out :( It was gone in a couple weeks! 0 of 0 people found this review helpful. Did you? |
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My hair is more red than before!I clearly highlighted my natural colour, current colour and what colour I wanted to go to and now my hair is darker with more red in than before. So disappointed and upset by this. Thought this would be the way to go from your reviews but question if the right colour was even sent. Would really like a reply. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Did not take to my roots.Hello, I truly hate having to give a somewhat bad review. My husband had gotten me this set for my birthday last year and I loved it. So when I ordered it again I was hoping for the same results. Sadly it didn't happen. My ends turned out ok. But my roots look horrible. It took in some places not all. It's very blotchy. I've been coloring my own hair red for over 20 yrs. So I feel I know what I'm doing. I don't know if I chose a color to light or didn't have enough. But I followed step by step instructions. Maybe I needed a darker base. Light to medium brown to give me that dark red I was hoping for. Otherwise my roots the product is wonderful,. I'm sorry I do love eSalon. Just need to try a darker color?! May u all have a safe and wonderful day! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShane - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
CoverageDid not thoroughly cover my grays. Color not quite what I was hoping to get out of it. No-one ever contacted to see if color should be tweaked based on what the "quiz" recommends 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
FadesSeems the color fades after a week or two to a lighter color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |