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Custom Colour Set
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67,740 Verified Client Reviews |
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Best color choiceI am happy with the color choice I received from esalon. The only problem I have is my grey around my face not really take the color. Do I need to leave color on longer than what instruction said. Other than that I am very happy with the color I got. Thank you 0 of 0 people found this review helpful. Did you? |
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Color came out wellLoved the color and ease of application. My only wish is that the conditioner would leave my hair softer. 0 of 0 people found this review helpful. Did you? |
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Fades quickly.Fades quickly is only issue. 0 of 0 people found this review helpful. Did you? |
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Good First ImpressionI really like the personalised element of the products, and it’s nice to receive emails from the person making your colour for you. It’s reassuring to know that someone truly cares about getting things just right. The only thing that I’d say is that it’s not easy to change the order type from an all over colour to a different colour product, such as a highlighting set, for instance. The site is, generally speaking, user friendly, but there are a few issues with finding the feature you want easily. I also think the introductory cost is great, but the fact that it then doubles (as a minimum) from the next order onwards is a little bit difficult to justify. I’m still considering whether I’ll allow my next order to ship or whether I’ll skip/cancel. The shampoo and conditioner that come with the set is amazing - I love how nice my hair feels and smells after using them! 0 of 0 people found this review helpful. Did you? |
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Very goodDo not like auto ship ! 0 of 0 people found this review helpful. Did you? |
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No gray coverage. Very disappointed!I have never professionally dyed my hair at a salon and home box dyes have done a poor job at covering my grays so I was willing to pay a little extra for full gray coverage. Unfortunately, I was VERY DISAPPOINTED! :( My results: Some grays remain silver white and some turned golden orange. Also, during the dyeing process, the aroma of the dye made my eyes sting when I turned my head to look in the mirror. I'm concerned about what is in the formula that caused my eyes to sting and am worried about the health of my scalp and hair. I have never experienced this with box dyes. I messaged my colorist regarding my concerns. I am willing to give esalon one more try. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJessica- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Turned my roots orangeI reached out to customer service but have not heard back yet. I followed all the instructions to the dot, but my roots became a quite bright orange colour. I specifically mentioned that I wanted to avoid orange or coppery tones, so I am not very happy with the colour of my roots. The colour of the rest of my hair is not bad, but I have personally had better results with just a drugstore hair dying set, so I didn't see the benefits of this personalised hair colour. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsClaire- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Just ok...I didnt really see much difference from my natural hair color and the color i applied. I just canceled my next order and rather go to the hair stylist to get better result. I rate it 3 stars coz the smell is not that bad and easy to apply. Pls cancel my order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No Thank You !!I found it to be the same as everything else I've used/tried. There was no 'Wow' factor - at all. I REALLY DID NOT LIKE THE SHOWER PART. I'm STILL trying to get that color out of my shower!!! Please cancel my account. Thank you very much. Stay Safe. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMickey- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
Did NOT cover all my gray!Applied as directed, in fact left the color on an extra 10 minutes and then proceeded as directed. Some gray did not colored at all, some gray was very light brown instead of dark brown. I sent a message to my colorist 3 days ago with no response. I watched the cover gray video also. NO RESPONSE. I am thinking about discontinuing if I can not get a response/resolution to my problem. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGale- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |