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Custom Colour Set
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67,740 Verified Client Reviews |
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Hair colorI really liked the color I received from your product. It matched my color from my hair dresser. I had not colored my own hair for a very long time. The instructions were very good and I had no problem. However I am finding that the color is fading after three weeks. It might be my fault since I didn’t leave color on my ends long because I was afraid my hair would be too dark . I was wrong color was great and next time I will leave it on the 1-2 minutes. I was very pleased with this product! 0 of 0 people found this review helpful. Did you? |
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HighlightsLove color but would love some highlights. Something to brighten it. 0 of 0 people found this review helpful. Did you? |
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Grey coverageReceived my product today and although I loved the packaging I had a problem with the root colour, it turned out a mousey brown colour ( the combo was brown, red and violet like I said the root colour is no where near the colour I expected and required and I thought that may happen cause my roots are hard to cover, I want to send you a pic so you can see for yourself. If we could fix it somehow I would def buy this product again 0 of 0 people found this review helpful. Did you? |
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Pretty greatI really was looking for a way to go from very dull highlights to a more natural brunette. Overall, I would say I'm very impressed! I had just enough to cover my very thick, long hair with 2 bottles- although I wish there would have been a bit more product. The only thing I don't understand is why the roots were sent with a lighter color than the ends? 0 of 0 people found this review helpful. Did you? |
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Great color and textureI think I needed to leave it on the roots longer than 15 minutes. I still have a few gray places...top of my head and sides by my ears. I will call and speak with someone about that. 0 of 0 people found this review helpful. Did you? |
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New productThe product is pretty amazing and really gives a beautiful final result on your hair. However I had developed a type of allergic reaction right after using this product. My scalp is red and itchy. I am sorry but I cannot order again. 0 of 0 people found this review helpful. Did you? |
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Didn't lighten as advertisedFirst time using esalon and was very hopeful. Unfortunately the color of my hair barely changed and overall it feels like a waste. I was trying to get my dark brown hair lighter, which I know isn't easy...especially from a box without bleaching, but the way this was advertised made It seem as though It would work. I was given a sense of possibility when I was shown in the simulation of what my hair would look like post dying it with my selected color. I'm now left with hair that has been dyed, but to a different color and without the change I was looking for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaya - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Very DisappointedThe real and honest truth.. my intention is not to bash eSalon or be cruel. This is my actual and honest experience.. I can't speak for the color or the application process but I feel very let-down. I placed my first order a week or two ago and was really excited because I had seen so many reviews stating how great eSalon was. For obvious reasons, I was nervous to purchase hair dye through the internet and was even more unsure about the color that I should get. So I called to talk to a representative or "colorist." I was told that once I created my online profile I could voice those concerns in the questionnaire they have you fill out, select a color that I liked, and then someone would call or email me to talk me through it. When my coloring kit showed up on my doorstep, I still hadn't heard from a colorist, so I gave them a call. I was told that I was speaking to one of eSalon's "colorists" but the woman I was speaking to was definitely not a professional. It was as if she was reading from a script and did nothing to ease my mind. She also didn't seem to know anything about me, my current hair color, or what I was looking for, because she asked me all of the questions she should have already known the answers to when she "pulled up my profile." Again, it is not my intent to "bash" eSalon. Like a lot of people, I have had my fair share of color mishaps and when I get my hair done or dye my hair at home, I want to be able to trust either the stylist or the company that I am buying hair dye from. I didn't feel like I could trust eSalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAri- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't like the colorThis color turned my hair red, I didn't like it. It was shipped fast and the instructions were great. I just didn't like the color at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Hair productThis product smell came very strong today. Ended up with a migraine 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAna- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |