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Custom Colour Set
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67,740 Verified Client Reviews |
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My hair colorI received my kit & was most anxious to try it. I followed directions exactly & although it was a pretty color it looked exactly like the color I had on my hair, not the color I wanted. I was very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great Service but No Gray CoverageService and ordering is great but the color did not cover my grays at all. The color also came out darker than expected. Have had better coverage from box color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGema - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not light enoughI ordered the lightest blond, I thought. Included a pic. Maybe I should have left the color in for 40 minutes instead of 30, but it came out significantly darker than I thought. It's okay, and I can live with it, but I do wish it was a lot lighter. Like I said, maybe I should have left it in longer. But if there is no shade lighter, I may not order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarita - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee. |
Did not color my grayVery disappointed for the first time ever. It didn’t color my whites on crown area where I needed it the most. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDee - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Do Not Use this productI specifically ordered from this company because they advertised the tone was superior to other box dye. I ordered cool blonde and it turned my hair orange ! I cannot get to the salon to have it fixed my hair looks terrible and I am stuck with it. This product did not perform as advertised. Do NOT Recommend 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came differently than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. |
Worst hair colorNot only this hair color caused red in my roots, it did not touch none of my gray. I am very disappointed and upset. Not again. Please cancel it. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKhine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Colors limitedThe kit was very nice. I was not pleased with the color I picked. I think the colors are to limited. But the product was very good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLana - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! |
Perfect color thanks to my consultantI am so happy that I provided pictures for my consultant to review before making a purchase. She made the difference in me ordering something that would have been too dark and I would have been disappointed in my choice. Having the option to have a consultant give recommendations has been wonderful and what she recommended was absolutely perfect. I am glad that I took the time to submit photos for her to use. Thank you Reanna O'Garro for your time and help. I love the color that you customized for me!!! 0 of 0 people found this review helpful. Did you? |
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perfect colour!My first ever esalon order and I am incredibly impressed! In fact I have never coloured my own hair before - always too nervous! The attention to detail was fantastic - especially the sticker to stick up the instructions on your mirror! Every little detail has been thought of - I have recommended you to all my friends and there's no turning back with home hair colour now. Fantastic service, thank you so much! 0 of 0 people found this review helpful. Did you? |
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Love It!I absolutely love eSalon! You tell them you want your hair to be. They match it up by a professional stylist and send it your way. I received my first kit March. I loved it. Everything you need to color your hair is included in the kit. My sister and I read all the instructions and she put it in my hair. They thought of everything, including Vaseline to put on the hair line at forehead and around. My stylist never did that!! I was very pleased with my color as it looked very bold and it so much more reasonable than a salon costs. I’m hooked. Looking forward to my next kit arriving soon! Thank you eSalon! 0 of 0 people found this review helpful. Did you? |