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Custom Colour Set
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67,740 Verified Client Reviews |
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My first time on my own!Amazing! The color is just perfect, all the instructions made it so easy. Very, very happy with the process and result! Thank you! 0 of 0 people found this review helpful. Did you? |
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Great ProductI came to this site to cover my botched highlights. Danielle was very helpful and chose a color that I absolutely love! My hair has never been so healthy after coloring. This company has a new customer! Thank you Danielle. 0 of 0 people found this review helpful. Did you? |
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WowI never write reviews but I was very impressed with my order. They included everything I needed and my color came out beautiful! It left my hair shiny and healthy looking. Both of my sons (8 years old) complimented my hair. You have a customer for life here and I will send tons of people your way. Thank you Esalon for the convenience and beautiful color. 0 of 0 people found this review helpful. Did you? |
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First product use - very happy with resultsFrom the first moment I contacted esalon to order my hair colour I have been impressed with the exceptional service. Although I had my reservations about having to dye my roots at home, as I’m unable to visit my regular hairdresser to due to the current lockdown, I was reassured after a call from the colourist to check that the product that would be prepared for me would be perfect and I am happy to report that it has blended well with my existing colour and that I will be continuing to place orders during the lockdown and beyond to extend the time between my visits to the hairdresser. Thank you! 0 of 0 people found this review helpful. Did you? |
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Nice kitMy custom color, unfortunately, was almost identical to my current color. I have no gray hair just trying to lighten my blonde color a little. But the kit itself is awesome. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKerianne P. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
GreatThis color ALL my gray but I wanted lighter so order a highlighter Highlighter works awsome ty 0 of 0 people found this review helpful. Did you? |
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wonderful product; not the best color matchThis product is wonderful and the detailed instructions were spot on! While the color is very pretty, it was too dark. I will have to re-do my hair to fix the original problem (color the roots). I did send a good hair photo in and complete the questionnaire. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelley C. - Thank you for your feedback. We are so sorry to hear we haven’t met your expectations, and would like the opportunity to set things right. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
TOO DARKThis is the second time I ordered this color and I loved it the first time. It had dimension and very little red. This time when I used it, it was extremely dark, practically black with ALOT of red undertone, which is not what I wanted at all. I contacted their customer service and they said someone would be with me soon. But I haven't heard anything back. I assume this is due to COVID-19 so it is understandable as this was 3-2-20. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did Not Work!I was pretty clear with my colorist about how stubborn my grays are, but it doesn't appear that any modifications were done to my custom instructions or the custom color to make the color adhere better, or at least to lengthen the processing time to allow time for stubborn grays to go away. I followed the directions, exactly, and afterwards, as soon as I was done washing my hair, I went to the mirror to check the results, and....huge disappointment! I still have gray showing, crystal clear, at my temple areas, and those were the areas I covered first, just to give them longer before rinsing. This color mixture did nothing to get rid of my grays, therefore I do not recommend it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarlene B. - Thank you for your feedback. We're glad that you could discuss the matter with our Color Team. Thank you for your patience. |
DissapointedI did not get anything close to what I asked fot, i said my hair was dark brown with carmel to lighter highlights, and I get grey easy, and that I needed to cover grey now, they sent me just a dark brown for my roots only, that will do nothing for me. I needed to color my whole head to cover the grey, and what about my highlights, I didnt get my Argon oil, I paid %14 for it, Id like to send the box back, and cancel future orders, sorry this wont wonk for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help. |