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Custom Colour Set
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67,740 Verified Client Reviews |
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Good CoverageThe color was in fact lightened as I asked however it was a bit too golden and didn’t blend quite as well but I’m still satisfied since they listened and did do what I asked :) 0 of 0 people found this review helpful. Did you? |
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New color change with pictureOk, at first I thought the color was just a bit too dark, especially on the ends. After a few shampoos, color is about right, but ends somewhat darker. I will send picture, I did have the end replenished color this time. I need just a bit lighter, not like my first 2 orders, but maybe not as much brown. 0 of 0 people found this review helpful. Did you? |
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packaging and hair dye.I give it a 3 star because I liked how it was packaged and the directions. I have dyed my hair many times. When I placed my order I stated that when I dye my hair a darker brown it has red tint and when I dye it lighter it has a orange tint. Not pleased with the color . My hair was like a orange color and then you send me another one. Very dispointed with this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly F. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Still graythe service was great but the coverage was not good at all. So I can't depend on a product over the mail that doesn't work for me, I still have to fix my uncovered gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise H. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Way darker than what I selectedI was unable to get to the salon before the 2020 corona virus state shut down. I ordered a color that was medium brown, and told my colorist that I wanted something to get the red out. She adjusted the color and I was sent DARK brown because she thought the original color I selected would be too "warm". I have nothing against warm, it was the reddish orange color I didn't want. I am almost fully gray, so now I have dark red where I was gray and almost black for the rest of my hair. I am sad that I was sent such a dark color. After what seemed like an eternity of back and forth with the consultant, she said to patch test the color before hand but I couldn't stand waiting another week with no color for my hair, so I tried it. It is going to take many times going back to the salon to get this back to what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina H. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour didnt lastLoved the colour but it only lasted 2 weeks trying lighter colour next time See what happens 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracey L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Was not what I expectedLike it says will last up to 28 wash it doesn’t even last 3 wash all my gray hair starts to show up in front forehead 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGeeta S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HorribleIt didn't cover my grays at all and the color was WAY too light. Surprising since all of the reviews said it was quite dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLezlie M. - We appreciate your feedback, and we are glad that you could discuss it with one of our Color Experts. Thank you for your patience. |
major breakagestarted using esalon when my box color was discontinued. i used it pretty regularly for about a year, it took some time to get color right. quit using it a couple months ago when i noticed chunks of hair breaking off. haven’t colored hair at all recently and still noticing breakage. i have very long hair, considering cutting it short the damage is so bad. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristi N. - Thank you for your feedback. We are sorry to hear you have been experiencing hair loss since using our hair color. This is a very unusual reaction. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Best color everColors roots very well and ads shine 0 of 0 people found this review helpful. Did you? |