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Custom Colour Set
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67,740 Verified Client Reviews |
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They really listenColor is still not perfect but I think it's me. I may not be describing my wants perfectly but that's not their fault. 0 of 0 people found this review helpful. Did you? |
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Gray hairLove the color and that its being shipped straight to you, just wish it did better on covering the gray hair. 0 of 0 people found this review helpful. Did you? |
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AlmostA little to “bright”. Maybe tone down a bit. 0 of 0 people found this review helpful. Did you? |
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Love the colorThe color is a little bit different from what I expected but I still love it and the result 0 of 0 people found this review helpful. Did you? |
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Loving itThe color came out a bit darker than I usually dye it, but I absolutely love it and my hair is super shiny! I requested no red tones and my colorist nailed it. I wish I had found this website a lot sooner. 0 of 0 people found this review helpful. Did you? |
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Did not change colorI asked for the hair color to be more blonde and it surely was not 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
My roots turned orangeMy roots turned orange. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not a fanThe color is coming out quicker than the box. I am attempting to cancel my account. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoellen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisappointedToo drying, fading quickly with each wash. Kudos on being cruelty free though! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalie- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Darker color than I hadColor was too dark. I had asked for a lighter color and the developer was only a 20. Needed a 40. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |