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Custom Colour Set
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67,625 Verified Client Reviews |
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Too Light…Hi I’m not certain whether or not I want to continue. I must of given poor description of the color I want. When I see it I’ll know. What now? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGrace - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
If you have thick hair you will need 2 or 3 sets to do your hairIt took 2 times to get the color how I wanted it. The way to order is frustrating because there is no way for me to order more than 1 "set" at a time. The wording on the kit is very ambiguous to me as well and i have over 20 years of retail experience. The kit says it comes with 2 bottles of each and no the set comes with one and the end refresher comes with one. If i have a set and an ends refresher in my cart(which im getting charged for separately) alot of people would assume that 3 bottles of color will be coming, not 2. But my instructuons says my "kit" comes with 2 bottles. My hair is VERY thick and I needed 2 kits last time to get coverage and after emailing them them sent me 2 kits at one time. I didn't know I would have to place 2 totally separate orders(twice the shipping and alot of wasted packaging, the box is cute but sooo much bigger than nessary) to get enough of my root color to properly do my hair, just hit 2 in the cart but there is no optionfor that. Why can't they just adjust my kit to have a larger bottle? And why are you gating-keeping my color??? My hairstylest asked me the color and I couldn't answer her?? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNaomi - Thank you for sharing your feedback. We are happy to hear you are enjoying your color. We. take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! We have reached out by email to discuss your account. |
Lovely colourVery easy process, colour was exactly what I wanted. Time consuming to apply, but I think I’ll be quicker the more I do it. Hair very soft and shiny after. 4 of 4 people found this review helpful. Did you? |
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Custom colourCannot fault this product absolutely love the colour they chose to make up for me just by me giving them my hair details and what I would like to achieve and esalon have done me proud thank you 1 of 1 people found this review helpful. Did you? |
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Great coverageI enjoyed my new color and I’m very happy with the results! 1 of 1 people found this review helpful. Did you? |
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Just used it todayI like it very much because there's no smell. 1 of 1 people found this review helpful. Did you? |
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Cole turned out perfectI love how the color turned out. Exactly what I was looking for. 1 of 2 people found this review helpful. Did you? |
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GoodNot covered my grey roots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Doroteya! We are sorry to hear your greys weren't covered. Please check your emails, we just got back to you to help you further. |
Not the color I wanted at all.. my hair is ruined.I wanted a warm copper brown and my hair is dark purple/magenta.. the color is nothing like the color I chose. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Really happy with this!I was skeptical at first but I wanted to find a way to save money on the hairdressers without compromising on quality & I've found it! Lovely colour too 1 of 1 people found this review helpful. Did you? |