67,758 Verified Client Reviews |
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Color fried my hairI have used products a few times getting progressively darker. This time I again asked for a shade darker and followed the instructions exactly. My hair ended up a shade lighter and is extremely dry and brittle. I was previously very happy with the colors but now I will not be using again . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOlivia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Terrible matchColor was awful. Very strong smelling. Made my eyes water. Harsh chemicals?? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSiloo - We are sorry to hear that you were disappointed by your Color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we've emailed you with further information regarding this matter. |
Best product!I love how easy it is to do this at home and the color lasts a long time! It made my hair feel full! Definitely better than heading to a salon to pay $100 ! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - Thanks so much for your feedback! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring! |
Love the colourBrilliant 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaula - We’re pleased to hear that you loved your Custom Hair Color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
No going backI love esalon! Genius concept and much cheaper than going to a regular salon. My hair dyes very easily, so that is helpful, but I get compliments on the tones of golden brown all the time. It also 100% covered my greys. Thank you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thanks so much for your feedback! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring! |
Amazingly responsive customer service!I've been a super light blonde for years and am really burned out on it. Ready for color but not willing to spend $120 on hair color every few weeks. I ordered a dark golden mahogany blonde. eSalon reviewed and with my ok lightened the shade. I'm still looking for my perfect shade but so impressed with the response and care from eSalon! Ordered other products and am excited to see how this road travels! Trying a more neutral dark golden blonde. Thanks eSalon team for helping me reach my goal! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We’re pleased to hear that you loved your Custom Hair Color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
Superior color; Great kitHonestly, I would buy my own gloves and all the rest (if I had to?) just to get the color. Shout out to Jennifer the colorist, also! My hair looks amazing, feels amazing and the color IS stunning. Little wonder eSalon wins ALLURE awards so frequently. Oh, and the customer service is stellar. TY! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsE. Renea - Thanks so much for your feedback! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring! |
Just rightThe custom color was just right and looks great. It will help me lighten my overall color as I prepare to let it "go gray" and natural later this year. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne - This kind of feedback is very rewarding. We're so happy to hear that you loved your Custom Hair Color! We look forward to the next opportunity to delight you! |
Love my Color SetMakes my hair really soft not like my old box color kits. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - Thanks so much for your feedback! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring! |
Color is gorgeousI will have to wait to see how it wears before l give it a five star review but all indications are great! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJan - We’re pleased to hear that you’re enjoying your Custom Hair Color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |