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Custom Colour Set
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67,758 Verified Client Reviews |
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So easy!Loved using this color, is was so easy and didn't take hardly anytime. Only issue was I still see some small areas of gray, but I am thinking it is user error! 0 of 0 people found this review helpful. Did you? |
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Wonderful product lineI have only had positive experience with this product. Only one small suggestion....thicken the formula so that it does not drip while during waiting time prior to shampoo. 0 of 0 people found this review helpful. Did you? |
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1st timeI liked the color but it did not stay very well. Every time I wash my hair more and more gray shows through. 0 of 0 people found this review helpful. Did you? |
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Wears beautifullyDidn't like how it made my hair feel, but the color was spot on. 0 of 0 people found this review helpful. Did you? |
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Lousy customer serviceI wrote you all two or three times complaining about the color thats was mixed up for me. It was not what I wanted, even after the mixer asking me my preference for her clarification. I got warm tones after asking for Ash. Im very upset. Never heard back from anybody!!! Now you have me on a hopeful reorder....I just want my money back. Thanks but no thanks 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCindi- Thank you for reaching out to us! We are unable to locate any emails from you post-coloring. We are sorry to hear that your desired result was not achieved! It appears based on consultation emails that our colorist advised prior to sending your selected shade that your results would be darker and warmer than your desired result, and per your comments stating that you did not believe your roots would be warm and that you wanted to try the shade ordered, we sent this color. We are always happy to help! Please keep an eye on your email. We will be reaching out shortly. |
HorribleI used as directed. It was supposed to be a dark red and it turned out looking like bozo the clown. It was ridiculously pink!! I had to go have it corrected before my next scheduled shift. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTonya - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Wrong colourToo dark! I have went from my natural light brown sun kissed hair that I could dye any colour to a dark brown I can do nothing with.The photo of the colour I chose was a light purple colour. My hair started off light brown and is now very dark brown and I can’t cannot see any purple. I know I chose a colour from the dark brown section but with my natural hair colour as light brown the photo looked very light purple but the dye was mostly dark brown. I only see a red tint when the light hits it. Very disappointed. I don’t feel that it is made clear on your page that I should only be choosing from the light brown section if I want an accurate colour. I would of got more purple hair from a cheap box from the shop. My hair is closer to black than purple! 2 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsAlice - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorMy hair turned totally grey. It was horrible. I had to use 3 different boxes of other brands of hair color to change it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherry - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
DisappointingTerrible coverage Not the quality I expected for the price 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKerry - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not cover greysDid not cover greys 😢 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKayleigh - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |