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Custom Colour Set
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67,758 Verified Client Reviews |
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My hair color is exactly my natural hair colorI am not interested in your products. Please take me off the membership. I wanted a extreme change and all I got was my natural hair color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Custom color setThis did not work for me. It did not cover my grey well and I did not feel my color looked like the color I ordered. I would like to discontinue the product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Good productLike the product - but the color doesn't seem to get past red or strawberry blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJolene - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
DissatisfiedAfter following instructions my hair has PINK streaks throughout! VERY UNHAPPY!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
First Order - a DisasterMy lightest hair turned gray green (ash). HATE IT. Do not want to order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon. |
Not the color shown online.The dye turned into the color I was hoping for but it's more reddish and not really dark. I like more purple which it shows online. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Grey hairI had alot of grey hair on top of my head and it took that grey right out and my hair looks and feels fantastic. 0 of 0 people found this review helpful. Did you? |
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So much better than drugstore colorAfter coloring, following the perfect directions, my hair is silky and the color is shiny and multi-dimensional and natural looking. The first time I didn’t feel like it covered my grays well enough. I talked to eSalon about it and they adjusted things and voila! Perfection the next time around. 0 of 0 people found this review helpful. Did you? |
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So many complaintsI love love love how color turned out . Its shiny its soft looked amazing 0 of 0 people found this review helpful. Did you? |
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Love!!Absolutely love my custom color!! Beautiful, rich color that looks natural and gorgeous. Easy to follow instructions made applying the color a breeze. 0 of 0 people found this review helpful. Did you? |