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Custom Colour Set
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67,758 Verified Client Reviews |
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Why did I take so long?Love, love, love the outcome. Always looking for ways to save in my budget and still look great....this is it! Not sure why it took me so long to try coloring my own hair, but is sure a great savings to my budget, while looking as if I went to salon. 0 of 0 people found this review helpful. Did you? |
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Love love love!I explained what I wanted and they delivered! My hair looks and feels great! I always went to a salon to have my hair colored, and my stylist retired! I was in a panic. Tried e Salon and I cannot tell any difference in my color! Exactly what I wanted. 0 of 0 people found this review helpful. Did you? |
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Best Natural Red Yet!Exactly what I was hoping for! Perfect and made my hair happy! 0 of 0 people found this review helpful. Did you? |
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I love everything about this!I love everything about this! The color and shine is beautiful, the shampoo is luxurious, auto shipping is a must have and makes my life easier. Finally the price!!! Yes please! 0 of 0 people found this review helpful. Did you? |
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ColorI love the color but still want more red and gray coverage. 0 of 0 people found this review helpful. Did you? |
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DarkDon’t like it very dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanine - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Refund!Very unhappy with my purchase. Don't send me any more. Cancel my orders and give me a refund 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Never received my kitthats all I can say 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDaniela - Thank you for your feedback. We apologize for the disappointing experience you had with receiving your customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details. |
Didnt cover the grey as expectedlooks good in the dim light. but in the natural light the grey is still showing through. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Sadly disappointedI was so exited to try this product as the options for copper/lighter red options are dwindling in the drug stores and I have little time to head to a salon. I followed the instructions explicitly and everything seemed to be going well until I followed the final and “do not skip” last step. I added water to the remaining dye from bottle two and poured the mixture over my hair and began to, as directed, massaged vigorously. My hair almost immediately turned into a gelatinous mess. The consistency of everything changed, I could barely move my gloves fingers through my hair, and I had waxy build up on my scalp and through out my very thick curly hair. 30 minutes and 5 shampoos. That’s what it took to get whatever it was that built up in my hair out. I have no idea what the color *might* have looked like if I didn’t have to shampoo that many times on freshly colored red hair to not have all the waxy residue to remove but the end result was pretty unimpressive. It was dull, light auburn color that looks similar to the shades I was trying to avoid in the stores. Given that the introductory pack included the very much needed second bottle (ends refresher) for thick longer hair, I cannot say that this product is worth what will be $35 for each additional coloring on my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |