|
Custom Colour Set
|
67,758 Verified Client Reviews |
|
Sort by: |
|
Need adjustmentsI did not use the color kit I purchased from you because I think it will be too bright. Please see my updated pics. Bare in mind in these new pics my hair was colored with a Semi-permanent no peroxide and no ammonia so it probably won’t last very long. This color is a combination of 3 different bottles - Level 2 red/violet base - Level 4 red/orange base - Natural Black I would like also to have more dimensions of Gold/Wine (Recall my hair is 95% gray) 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKim - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too darkI ordered dark brown but the color that my hair turned out was almost black. Usually when I buy hair color that is dark brown it turns out like a chocolate color but this is super dark. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMaxine - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Wrong colorMy first and second hair color kit was very dark, so I never actually used them.(I had been trying to contact eSalon by email with no appropriate answers.) I wound up calling, explained the situation and my kit was readjusted. I did use this kit, however, it was still too dark. I'm hoping that my next kit will be my actual color.🙏 Although, I have not received a proper color kit yet, I do believe that customer service tried to help me with my issues.(On the phone only, I had no help through emails. ) I do hope that eSalon can adjust/adapt/fix the correspondence and acuracy while using email/chats. Ty 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMichelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations.Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not like itIt was a little too dark for my skin complexion i dont like this color my hair felt teally dry when i rinsed it out 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLillian - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Want to cancel nowThe fumes alone are painful to apply... the color did not cover up my grey and the shamoo/conditioner is like a cheap motel. Canceling now. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDebbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Best Hair ColourLove this product and I have been using it for a while. I'll admit I did go back to a store brand (ever so briefly) and quickly switched back to ESalon as it was far superior than the drugstore box. On a bit of a branding petty note... the old style and labels were way more appealing. This new style isn't. Sadly branding/packaging has a huge effect on a buyer. When I have told people of this product it's interesting as some that started buying love it. (and it was back with the fun trendy looking fonts etc) The new look, it's hard to convince people it truly is good. It looks cheap and out dated. Bring back the fun fonts and update it looks. It is so cheap looking now. I get my order and I'll admit, now I just cringe a little. I feel like I just opened a box of my grandmothers products from decades ago. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKim - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection! |
AwesomeThe color came out perfect and beautiful. Even had natural highlights 0 of 0 people found this review helpful. Did you? |
|
Finally—my natural color renewed!I have sought the coppery/gold red color that is my natural color from both professionals and from a box. Have not always been satisfied, but the one time I was from a professional, the 2nd coloring was not the same shade and she left it on roots too long so there were actually two shades that did not blend. I wasn’t terribly hopeful about eSalon but finally decided to try it. Very happy with the outcome as it is exactly the shade I hoped for. Thank you! 0 of 0 people found this review helpful. Did you? |
|
RednessLove, love my hair color, the red is "PERFECT RED". It also covered all my gray hair, I have tried many reds during my year's. But, this color is perfect for my skin tone. LOVE IT !!! 😍 0 of 0 people found this review helpful. Did you? |
|
AmazingI am an absolute novice at doing my hair, but decided to take the plunge as £55 every 6 weeks was costing too much. This personalised set is amazing, so easy to use. I'm very grateful for the stain remover as I did get in a little bit of a mess, but even that worked like a little miracle. Husband is so jealous as I now have no grey roots lol. Thank you so much. 0 of 0 people found this review helpful. Did you? |