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Custom Colour Set
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67,642 Verified Client Reviews |
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Great service and productI receive my color right when I need it snd the color is spot on. I just love it 13 of 14 people found this review helpful. Did you? |
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Alot betterWas alot better colour but still would like more purple in it 0 of 0 people found this review helpful. Did you? |
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GrayDid not cover gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
I hope mine was formulated wrong.What I wanted was NOT what came out. I am a copper/blonde/ strawberry blonde & what I ordered was that color too to bring back my youth hair colors. What I got....a magenta type color. It was horrible. I washed my hair in dandruff shampoo mixed w Emergen C vit powder that evening then the next day to remove the product. Never again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlicia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Absolutely Perfect Hair ColourTried whilst my usual stylist went on maternity leave. Reticent at first however, my husband (temporary colourist) 😉 and I were very impressed with the results. Furthermore, during a recent salon trip for a cut my temporary stylist she couldn’t believe how lovely my hair colour was and said she must ask my usual stylist how she got such a fabulous result. I didn’t have the heart to tell her who the credit went to so I thought I’d share here instead! Suffice to say, my husband is now my new permanent colourist. The best blended colour ever. Totally matched my highlighted re-growth. Tip, send in a photo as I think it really does help the colourist get the correct blend & finish. 12 of 12 people found this review helpful. Did you? |
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Better than high end salon color!eSalon listens and they get it just right. Amazing gray coverage and color. Very simple to use and love that they offer ammonia free color. So much better than spending a fortune at a salon with sub par service and results. 11 of 11 people found this review helpful. Did you? |
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Last formulationMy color keeps getting lighter and lighter, now it’s too light and continues to be too gold 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We’re sorry to hear that your color came out lighter than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order. We look forward to crafting your custom color! |
Colour not as per my photoThe colour was not as per photo that I’d sent. Also, it was sent to the wrong address. I’ve checked my account & it was sent to an old work address, when the shipping address on my account is my home address & correct. There was not enough red in my colour so my hair now looks purple! Very disappointed. Also, after a lotof searching I was unable to contact customer services to give them this feedback…… not the best, sadly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Lucy! We apologize for the inconvenient with your color and the delivery. Please check your emails, we just got back to you to help you further. |
There was too much red.I wanted more of a copper golden color. There was entirely too much red in this selection. I wanted more of a brown with copper but since that is not working out, I would have to go to a golden-brown shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoAnn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
It wasn't the color I was thinking of.My roots turned light blond and my hair turned brown? Am I thinking of wrong color?. I really hate it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |