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Custom Colour Set
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67,709 Verified Client Reviews |
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Requested Ash Recieved GoldenI was very specific when speaking to an esalon stylist that my hair is ashy blonde, and I did not want to wind up with any gold to my color. My hair is now gold, and I look ridiculous. Packaging and convenience of the product are great. Too bad you couldn't actually customize my color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffanie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that you reached out to us with your feedback and, per our Satisfaction Guarantee, we refunded you for your color. Again, we apologize that you were dissatisfied with your experience. |
Nice color, but not a color for meI went from a light brown to what I thought would be a golden blonde color. When I did my hair, it was darker than before I colored it. I like the blonder color, so I hope my next one is the shade I like. Other than that, it leaves my hair feeling good, not burnt like other companies products. I also like the smell of the sealer shampoo and conditioner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy- Thanks you for sharing your thoughts with us. We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We hope that you choose to order your next Custom Blended Hair Color with us. |
no way!This product turned my roots purple! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMarie - We apologize that your color results did not turn out with a purple tint. Since you indicated that you were unhappy with your color results, a representative has refunded you for your most recent color, per our Satisfaction Guarantee. Again, we're truly sorry that you were dissatisfied with your results. |
Not bright or true enoughNice coverage, I just can't hit the mark! I want a true copper color am I reaching for the stars here? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We apologize that you are unsatisfied with your color results. Since the color was not as bright or true as you expected, one of our representatives has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your experience and hope that we can help you with this matter. |
good presentationEnjoyed the cute box presentation & easy to understand & use instructions. The product washed out quicker than my old product & didn't hold on to my grays :( coloring is a lot of work for it to just wash out! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We're sorry that your color results faded faster than you were expecting and did not provide the coverage you were looking for. Since you were dissatisfied with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Next level home colorThis was my first order with esalon. I had spoken to one of their colorist prior so I was confident that it would come out correct. I am shooting for a dark copper, however my current color was more burgundy. I followed the directions that were in my new well stocked kit, however the color was still in the burgundy family. The color is still beautiful just not on the wheel of what I wanted. I'm sure it will take a couple more treatments to get where I want to be, but I will say it covered my silver roots perfectly. Definitely worth the money. 0 of 0 people found this review helpful. Did you? |
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the color was perfect!being a retired hairdresser i was , skeptical. perfect color. i love in the rockies ,small towm. not much to shop at for tint. i think i have found the answer. my only critique , is, that i had a hard time getting the lid off the color bottle. 0 of 0 people found this review helpful. Did you? |
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Worked greatIt was fairly easy to do with some help on the back of my hair. I did miss some grays, I noticed, but that was my fault not the product. The rest of my grays are still covered after 3-4 weeks. 0 of 0 people found this review helpful. Did you? |
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I am very happy with the results!I was overpaying at the salon, but not anymore! It is worth doing it yourself (or with a friend). I touched up my roots yesterday, and my hair looks great! The shampoo and conditioner felt luxurious. The only "miss" is that a brush was not included. I prefer the brush method. 0 of 0 people found this review helpful. Did you? |
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Not greatEven after washing my hair the night before applying the color, applying color at hairline first, and leaving product in for 65 minutes, it still did not take completely around my hairline. I have started getting it professionally colored every other time to get the results I want. My hairdresser uses 10 volume instead of the 15 volume that comes with my eSalon kit so that may be the difference. 0 of 0 people found this review helpful. Did you? |