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Custom Colour Set
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67,740 Verified Client Reviews |
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disspointed, totally.Fast shipping. Nice packaging. Color looked great for one day. i skipped washing my hair alot and used sulfate free shampoo and conditioner when i did.. still each shower had purple water,very messy. and the color faded faster than a box at home dye (which would have been cheaper). also, then shampoo and conditoner given to me in the package from e-salon wasnt very good at all. Thanks anyways. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not Real HappyYou've adjusted my color a couple of times, but it's still not what I want. It's real greyish blonde now. I'm going to cancel because it's too expensive to not be getting the color I need. Thanks anyway! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see one of our associates was able to get in touch with you, per our Satisfaction Guarantee. |
They couldn't match color & killed hairI went in to get color matched, yet they chose a color that resulted in a lot lighter band to cover the new growth. So failed to deliver for what I went in for. And I now have to pay extra for a professional to fix that next time I go to a salon. Also the formula is very strong, my hair was healthy and silky when I walked in, now it's like dry hay. Never putting this stuff on my hair again. Wouldn't recommend. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsLaura- We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Perfect!couldn't be happier! My first Custom color was too light and didn't blend well with my dark ends. My colorist contacted me immediately and, after a quick conversation, promptly sent out an adjusted formula. It was perfect. My hair looks and feels better than any salon visit I've ever had! I'll never go back. ESalon has my business for life. Thanks Leianna H. (My colorist) for helping me achieve the look I was going for! You're amazing. 0 of 0 people found this review helpful. Did you? |
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AwesomeI cannot say enough about this company! I was skeptical about ordering hair color over the internet, thinking it's cheap what do I have to lose. eSalon made a believer out of me. It is everything I asked for and more. Thank you, you definitely have a returning customer. 0 of 0 people found this review helpful. Did you? |
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People don't believe I color my own hairI have consistently received positive comments regarding my hair color. When I tell them I color it myself, they always want to know where I get my color from. Most people think I just haven't started to gray yet! If they only knew! So thank you eSalon for consistently providing me with a wonderful product. 0 of 0 people found this review helpful. Did you? |
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Fab!Fabulous color, easy to do! 0 of 0 people found this review helpful. Did you? |
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My Color is gorgeous!I receive many compliments on my hair color. Even my hair stylist is impressed! 0 of 0 people found this review helpful. Did you? |
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Never again!I did a lot of research on this company and a competitor before I decided to go with Esalon. Big mistake. I can't wash out the color from my scalp, sections of my hair and roots look black when I ordered dark chocolate. My hair is naturally curly and so dry unlike any color I have ever used both colored by myself and in salon. It's taken two coconut oil masks to get any moisture in it and I still am rinsing color out with 5 washes. Followed directions to a T. Thank God it's around Halloween so I can pass it off as part of my costume since my hair is so fried I can't do another color without further damaging my hair. Never again! Want a refund please! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - We’re sorry you have been unhappy with your hair color and that it has been hard to remove. We have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Hair ColorCustom hair color does not last as long as I expected although it does last longer than regular store bought hair coloring. And the color is a much better match to my hair. 0 of 0 people found this review helpful. Did you? |