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Custom Colour Set
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67,642 Verified Client Reviews |
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Super happy with your serviceI am so happy using your product! I like the color better than what I was getting done at the salon-it's the perfect color, it's easy to use and affordable. I only wish it covered my greys better. 7 of 7 people found this review helpful. Did you? |
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Best ever Personal Colour ChoiceTailor made to my requirements and a pleasure to use, guaranteeing fabulous results when used as directed. No more disappointments when trying to find replacements for discontinued products. 4 of 4 people found this review helpful. Did you? |
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I love this color on meI wasn't sure what I would think of this auburn color ( dark brown copper ) but I love it ,it looks so natural compared to store boxed version ..this color I'm keeping ! 2 of 2 people found this review helpful. Did you? |
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ProductProduct works amazing 0 of 0 people found this review helpful. Did you? |
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Great colorI was very happy with a slight change in my hair color. I had been looking to go a bit lighter in color and this color mix worked out great. Thanks to Silvia my color technician for helping me with this color. 0 of 1 people found this review helpful. Did you? |
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Custom ColorMy colorist listened when asked to lighten my color! It came out beautifully covering my grays. The color blended well and the highlights are perfect . I am extremely happy with the changes they made for me 0 of 1 people found this review helpful. Did you? |
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Color offMy color seems to be off this time. It is a darker color than what I originally ordered. The product seemed off this time. I had some extra in the bottle and it expanded in the bottle. There was a mess in my sink from it bubbling out of bottle. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelinda - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
color was completely offI send a picture ( I have, well had red hair) and it was completely off. my roots look dark brown and my ends look purple ish. So dissatisfied. I reached out and never heard back for a solution or refund. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts are currently in contact with you via email and will be happy to assist in this process. |
MehI was really excited to try this again but was left unsatisfied. Color was pretty at first but somehow it lightened my roots instead of darkening and did not cover the few greys I have. Not happy with my results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJaime - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Website makes it impossible to cancel plan all togetherAmazon just got sued for making it too difficult to cancel membership. Your website does not have any clear instructions or place to cancel membership altogether and I’m going to file a better business bureau report for this. I don’t care how great a product is, if I can not easily navigate my account it is a red flag you do not stand by your products because you make customers jump through hoops or give up and more product gets shipped even if it’s not wanted at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRJ - Thank you for reaching out! I am so sorry to hear that you have experienced difficulties with our site! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |