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Custom Colour Set
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67,669 Verified Client Reviews |
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Great gray coverageCovers grays very well 0 of 0 people found this review helpful. Did you? |
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Rave review!I recently went to ULTA to get my hair cut and styled. The hair stylist gave me several compliments on my hair color and highlights. I absolutely love the color! It’s so rich and beautiful! 0 of 0 people found this review helpful. Did you? |
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Same issue with every dyeI decided to try this custom color thing as standard dyes don't let one adjust undertones.. I wanted by dye to be as ashy as humanly possible and alas, it was not. It faded within 2 washes and had warm undertones that I specifically asked to avoid 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Kerry, We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
The products are great.Unfortunately the root colour wasn't right and so although it blends it is different to the rest of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMiss W. - Thank you for your feedback! We are so sorry to hear that your root colour looks different. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
something has changedI have ordered over 50 times from eSalon and since October 2025 it seems the formula and grey coverage has changed and no longer sufficient. As long-time customers we rely on consistency and/or transparency. Customer service was responsive, but the experience was frustrating and required correction. I need to try other options as eSalon no longer seems an option. 0 of 0 people found this review helpful. Did you? |
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ColorPretty color just too gold not happy because I thought I was getting a beige blond like it said. 0 of 0 people found this review helpful. Did you? |
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The color is just what I’ve been looking forI’m really happy 1 of 1 people found this review helpful. Did you? |
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Really liking my current colorGreat gray coverage! 0 of 0 people found this review helpful. Did you? |
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Spot onI just wanna praise my colorist because the color was spot on. I was initially afraid that my hair would come out too red or too fiery... too coppery..... And instead, it’s perfection . Well done I will keep the service going.. 0 of 0 people found this review helpful. Did you? |
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Good colourGreat colour and coverage. Lots of products sent so I had plenty of everything. Personalised box is very cute. The colour seems to be washing off with every wash though. It’s not a huge problem as I dont wash my hair too regularly but if I were to probably it would have washed off in one month. I see colour draining off my hair with every hair wash day. 0 of 0 people found this review helpful. Did you? |