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Custom Colour Set
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67,740 Verified Client Reviews |
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Hair colorDid the new updated color, it had a hint of red, and went brown. I didn't want brown at all. It was a nice try. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I feel like me again!I love this dye. After years of colouring my hair with shop-bought and always feeling like it all looked quite obvious, this dye really looks natural, even if you've gone for a non-natural colour. My ONLY criticism is that when washing the dye out, your hair feels really waxy and weird. As long as you persevere with the shampoo, the waxiness WILL come out and your hair will be soft and shiny, I promise! I love the whole thing so much though, that the waxiness isn't worth deducting a star over. 0 of 0 people found this review helpful. Did you? |
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Best hair color ever!Now that I've tried it, I'll never go back to box color 0 of 0 people found this review helpful. Did you? |
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Hair colorThe color was great but it washed out after 2 washes. Will try it one more time and leave it on my hair for 5 minutes longer. 0 of 0 people found this review helpful. Did you? |
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Hated itThis was my second box and i absolutely hated it. I have used the red/burgundy color my whole adult life and this second box was no where near what i ordered, turned my hair a brown color and i had to go to a salon to get it re-dyed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
very unhappy. Going to salon to fix tomorrow.The blond did not mesh with the existing color. Instead, it turned somewhat orange. A brassy strange color. I almost wish I had just gotten a super white blonde because that might have looked better. I am not so sure if I will be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
saves money at the salonThe product is great and certainly saves money at the salon but gave it fewer stars b/c I really wish they had an organic option. 0 of 0 people found this review helpful. Did you? |
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1st time useri liked the amount of color that you receive...definitely has enough to cover all hair however within 3 weeks my roots were really bad again and I'm used to color lasting a little longer than that. 0 of 0 people found this review helpful. Did you? |
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gray coverageDidn't last very long, gray came back quickly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittiny - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color too dark not staying on roots wanted a caramel colorColor too dark. Not stayng on roots. I wanted the caramel color but it's just not coming out that way. I had light hair and now I have dark hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFay - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |