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Custom Colour Set
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67,726 Verified Client Reviews |
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Nice idea, difficulty getting right color, and 100% color happines guaranteed noI love the concept, but I have tried to get the right color 4 times without success. My natural hair tends to go orange or red when colored and I have wanted to get a natural neutral brown for my roots, to cover some gray areas, and always get a color that shines red or orange in the light. The first replacement was sent without a charge, but I have been charged for orders 3 and 4, and have not yet been successful at reaching the desired color. I have been told by a rep over the phone that I should go to a hair salon because they cannot achieve the color I want. It is a shame, I had high hopes for this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalia- Thank you for sharing your feedback. We apologize that we were not able to get the results you were looking for. Although we don't want to lose you as a client, we don't want to send you something that will not provide your desired results. Per our Satisfaction Guarantee, we offer one complimentary reformulation or refund. We are sorry for any inconvenience. |
need more copperStill too dark. Need lighter and more copper please. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDominique- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not so greatI expected better results all it did was give me two tones off. My gray hairs are bright and my regular color is unchanged. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIris- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Love it!Easy to use and love my color. 0 of 0 people found this review helpful. Did you? |
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Love love itI love my new color 0 of 0 people found this review helpful. Did you? |
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Love itLove the color 0 of 0 people found this review helpful. Did you? |
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ColorI love the color. 0 of 0 people found this review helpful. Did you? |
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So easy to use!Love that the colorist uses my suggestions to create a color that is best suited for me. The product, along with the instructions are so easy to use. 0 of 0 people found this review helpful. Did you? |
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PerfectThanks so much absolutely perfect 0 of 0 people found this review helpful. Did you? |
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ExcellenceThank you for the time and effort you have taken to create an excellent product. I knew when I saw the higher quality gloves you include as well as all of the details you care for in your shipments, that I could trust you with my hair color. It is the excellence in the details that announce the excellence in your product. Thank you. 0 of 0 people found this review helpful. Did you? |