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Custom Colour Set
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67,642 Verified Client Reviews |
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Don’t botherThe color did not come out as it should. I’ve dyed my hair plenty of times before and had no problems. I followed the instructions to a t and will not reorder. I don’t like to write bad reviews but I was quite excited about this product and was let down. Sorry 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not satisfiedMy roots * which are gray stayed the same. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsSylvia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Love it!I love my new color. My stylist had to change my color to neutralize the red in my hair. She picked the perfect color. I'm so happy. 2 of 3 people found this review helpful. Did you? |
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A little too brightIt’s just a little more orange now that I wanted. I think instead of a blonde base, I need a light brown base. I want to it to be more copper than orange 1 of 1 people found this review helpful. Did you? |
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Still greyDid not cover my greys 3 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsAj - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Gray CoverageDid not color gray 3 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Charged your account whenever they likeBe careful before subscription. If you would like to be charged and received products without even being notice, eSalon is your choice. And you don’t even have an option to delete your account details, the only thing you can do is to turn off subscription. I feel very insecure as they are not only charged me according to my subscription period but will suddenly shorten the order period, charged me with my credit card details with an email AFTERWARDS. It is really a bad user experience. I feel that they can use my card info buying their products and send to my home whenever they want and if you want to cancel the order they forced you to, you have to call them back and can’t do it online! 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHi Lai! We apologize for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further. |
I didn’t receive it!Somehow, I never received the package. I’m very disappointed! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJudy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color reviewI would like it a little more copper but not as warm red as the last one from May. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
AmazingI love eSalon. My order is on time and perfect color each time!!! Thank you 12 of 13 people found this review helpful. Did you? |