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Custom Colour Set
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67,726 Verified Client Reviews |
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love my hair colorLoved the color for the fall and winter ! I got a lot of compliments and my hair feels soft and not dried out it also covered my stubborn grays. 0 of 0 people found this review helpful. Did you? |
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Dissatisfied with gray coverageIn selecting my color, I was asked what my desired result was. I stated that I had very prominent gray at my temples, and forehead. I applied exactly as my directions read. My result was basically as if I bought store color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTonya- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
loved it!Great gray coverage- color lasted longer than store-bought products 1 of 1 people found this review helpful. Did you? |
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Grey hairStill having trouble with grey coverage, but otherwise very happy with the product. Color is beautiful and shines 0 of 0 people found this review helpful. Did you? |
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Great hair color for gray, white rootsI really liked the changes made, based on my request and the colorists suggestion, however, after one washing, using the Lock It shampoo it was lighter than I like. I would prefer it be made darker. 0 of 0 people found this review helpful. Did you? |
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Love the productI really love this product, just wish it was more affordable. Will continue to use as long as I can afford it. 0 of 0 people found this review helpful. Did you? |
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Original color kitI was not pleased with the end result of this first color attempt. A few tweaks and the colorist sent a revised color formula in the next shipment. 0 of 0 people found this review helpful. Did you? |
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Love itThe colt stays longer 0 of 0 people found this review helpful. Did you? |
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GreysI follow the directions and your color does not cover my greys, and if it does they come back within the week! I probably will not order again, this isn't the first time this has happened 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSally - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Coloring was fine. Color was wrong.The product applied fine and was easy to use, but the final color was too dark. My natural color is a very light Swedish blonde, but even after my communication with the colorist indicating I wanted to go lighter, my final color was darker than what I had. Now I am sadly stuck bronze right before my spring vacation. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDana - We're so sorry to hear your color was not your perfect match. It looks like one of our representatives has already reached out to you to work with you on sending out a color that will better suit your hair color goals. We look forward to sending you your dream color next time! |