|
Custom Colour Set
|
67,776 Verified Client Reviews |
|
Sort by: |
|
To darkNice product great coverage but to dark can it be lightened please 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSusan J. - Thank you for your feedback. We're so sorry to hear that your hair colour is darker than expected. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly. |
ruined my hairmy hair is really dry now 0 of 0 people found this review helpful. Did you? |
|
Too darkI will say everything in the package it was packaged beautifully, but my color came out incredibly dark, much darker than I expected. I don't know if I'll try it again and try to maybe a lighter. I don't know what I'm gonna do because my hair is so dark now I mean it's not gonna lighten. I'm probably gonna have to talk to a consultant. 2 of 2 people found this review helpful. Did you? |
|
Wrong volorWanted my usual golden brown color, got dark almost black gray coverage that didn't cover my gray in 3 weeks gray are back on roots, looks not nice 0 of 0 people found this review helpful. Did you? |
|
My hair is RUINED!!!As I previously wrote, each adjustment for my dirty blonde natural hair keeps making it more and more orange. I literally had to do a hair strip which I've never done... that made my hair even more orange. I had to reapply the demi and its a bit better but horrific at the same time. Your last response you said you saw that I spoke with the stylist and resolved the issues but I still have many charges on my account and so far I hate everything I used. My friend recommended eSalon since my virgin hair had a few grays. Now my hair is completely ruined. I've lost so much trust in the company, stylists take too long to respond and I've contacted you 4x now asking for my money back and I never get a response. I should have stuck to pulling out a few grays. I miss my natural color. I'm so upset over this, I've lost the little confidence I had in myself. 2 of 2 people found this review helpful. Did you? |
|
My last orderI think my last order bottle 1 and 2 were reversed. Normally my roots are dark brown with more red and lighter color on #2. My roots are what normally what my ends would be and the rest of my hair came out dark brown. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHello Rosa, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we did not get it right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
I had alergic reactionI had an allergic reaction to the product but customerservices were helpful 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi, I'm very sorry to hear you had an allergic reaction and I hope you're recovering well. Our instructions recommend a patch test before applying the Color Set so you can test your skin's tolerance to the ingredients. We do offer gentler formulas such as Ammonia-free Permanent and Demi Permanent, too. I'm glad our customer service team was able to assist you. |
Very disappointing experience with my custom colorI have used eSalon because I trusted their personalized colorist service, but my most recent experience was extremely disappointing. I specifically requested a color that would be slightly lighter than my previous formula, with the long-term goal of gradually transitioning toward a medium blonde. I had also been doing highlights approximately every six weeks for several months to gradually achieve this lighter result. Instead, the new formula I received made my roots noticeably darker, completely opposite to the direction I requested. I applied the color only to my roots, yet while rinsing, the pigment ran through my hair and visibly darkened my blonde highlights as well. This has set back months of gradual lightening. I can no longer use the highlighting formula I purchased because I am concerned the contrast would be far too strong. Even more concerning, I experienced significant burning and discomfort on my scalp during the application, something I had never experienced with my previous eSalon colors. The burning stopped after rinsing, but my scalp remained dry, tight, and itchy for several days. I also noticed that the amount of developer provided appeared unusually small, and the mixed formula was extremely thin and watery compared with my previous eSalon colors. I have contacted eSalon and requested a complimentary color correction and a proper solution for the scalp irritation, along with professional guidance for the hair shedding and damage I noticed following this coloring. I am very disappointed because I carefully followed the instructions and had spent months gradually working toward a lighter blonde. Instead, I feel that I have been moved several steps backward and am now dealing with both an unwanted color result and scalp irritation. I hope eSalon takes responsibility for this situation and provides a complimentary color correction and appropriate scalp-care solution, rather than requiring me to spend additional money fixing the problem. 8 of 8 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKatya - We truly appreciate your feedback! We sincerely apologize for the disappointing experience you had with your recent formula and the discomfort it caused. We truly value your trust, and upon reviewing your account, we see that you have already been in contact with one of our colorists to address these concerns. Please let us know if there is anything else we can do to help. |
Delayed shipping due to using Amazon shippingI was notified by email that my order was being delayed due to using Amazon as the shipping method. When I called with my concern and complaint I got brushed off and told that I have just been lucky in the past with getting my orders quickly, and repeated several times that the delayed time frame was still within their 3-5 business days (actually pushing 6), so I had nothing to complain about. The CSR was very cold and non-sympathetic. She finally agreed to waive my shipping fee for my next order, but this was strictly a one-time courtesy. She did not make me feel like a loyal customer since 2014. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHello Brenda, I’m sorry to hear about your experience and understand how frustrating it must have been, especially as a longtime customer. We truly appreciate your loyalty since 2014, and we’re sorry we didn’t make you feel valued. Your feedback regarding the shipping delay and customer service experience is important and will be shared with our team. |
Still brassyMy greys just turned orange really did not cover with brown 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSusan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |