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Custom Colour Set
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67,869 Verified Client Reviews |
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Non-delivery and purported switch from expedited UPS to USPSYou have missed getting me my custom color which was to ship on October 24, instead of October 28. Now the tracking number shows nothing for the UPS delivery. UPS says that you - the shipper -directed that the package be switched to the USPS. The USPS says that the tracking number from UPS is invalid. I will now miss my hair appointment. Apparently I need another number that only the shipper - you -- have. Please call me at the cell number that you have for me to tell me what happened to the color package. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We're truly sorry to hear that your order is delayed. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor gray coverageThe color I got was a little too brown and did not cover my grays well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Melanie, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Does not coverThis was my last time trying this product. It does not cover my gray hair. I followed the directions but after one wash, the color is gone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Erin, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Made my hair fall outI’ve used basic shop dye with no problems but this destroyed my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmma K. - Thank you for your feedback. We're so sorry to hear about your experience with our colour. We've reached out via email so we can discuss this with you and offer further assistance. Please keep an eye on your inbox for more details. |
Never receivedNever received product. Was left somewhere else. I thought y'all were supposed to be sending another box. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We are sorry to hear your order never arrived! Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Turned my hair the color of brass.My hair is now orange yellow. I asked for help, but no response. Still waiting… 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJocilyn - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Poor colourLeft my hair dry & straw like Colour was brown not red Roots appeared within 2 weeks Expensive even at half price I'll stick with Nutrisse 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith C. - Thank you for your feedback. We're so sorry to hear that you are disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we want to work with you to find a resolution and have your hair looking its very best. Please keep an eye out for an email from us shortly. We will be reaching out to you to make this right! |
Colour too darkDefinitely not what I was looking for and too long to get responses. Much easier buying a colour I can see or going to salon. Quality of product excellent but colour not what I wanted 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Elizabeth, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Way too dark not what I asked forThis color is way darker then the color I requested and did do anything unlike what I’ve done before 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiza-We are so sorry to hear that your color came out darker! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not as expected,Didn't cover gray Very disappointed Cancel plan 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |