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Custom Colour Set
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67,883 Verified Client Reviews |
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THIS ONE IS EXACTLY THE SAME IF NOT WORSEI specifically asked for a no bronze hue blond. This looks disgusting on me, I send in a pciture of the result and took them time ti die my hair again with the new formula they send. it is in no way better. will not try again. waste of time and money. 0 of 0 people found this review helpful. Did you? |
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Not happyNever the correct color, leaves my hair red when I’ve asked multiple times for darkest brown. Also does not cover my gray hair at all. It washes out with the first wash. 0 of 0 people found this review helpful. Did you? |
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Too darkI asked for light brown, not too dark and said my ideal colour is bronde. Unfortunately the colour came out way too dark. Luckily I used it the day I was going on holiday, so it faded in the sun. I wouldn't have felt comfortable going to work or on a night hair with the colour that was way too dark for me. I'm sure it's a nice product, but I guess it takes a few trys to work with the company to get the colour you want 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicola - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Defective formulaFormula runny not able to use This is 2nd box this year where the product was defective. The first time (over summer) I did use and it gave me no coverage - waa exactly the same as before I colored it. The mixture after I added the colour to the developer was extremely thin and runny. This time, after I mix it I had the very same results at the time they gave me no colour and I did not use the box. I had an extra box at this time so I was able to colour my hair. Outside of these two instances and I’ve always been pleased with your products. I was willing to to let the one box go without forming a complaint however this is now two and I feel like I should get a credit of some sort especially after being a customer for so long. Ideally I would like credit for both boxes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJill - We are sorry to hear that your mixture was thin and runny. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not cover greysVery bad at covering greys, color fades quickly and leads to banding 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsL.G. - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Colour didn’t look anything like the colour I expectedI don’t want to continue with any more orders 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello April, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I’d rate this no stars if I couldI’m not a big fan of reviewing colouring products negatively - it’s so subjective after all, and so I would never write a review criticising the actual colour itself. When I placed the order, the colourist did advise a different colour and I chose to go ahead - I want to disclose this even though it’s not relevant; my complaint is about the quality of the product, not the colour. I was sent a free second bottle which was not the correct colour (it had the dark blonde missing, just the copper which would have not led to what I’d asked for) and it’s true they did replace this quickly although with the original order I paid for express delivery and it took about 10 days to come. My complaint is that the product has really damaged my hair. I’ve used lots of colours in the past - professional and boxed - and nothing has damaged my hair like this has. They could argue that my hair has been treated a lot and so this is the issue but I’ve coloured my hair both before and after with other products and none of those caused this kind of damage. I’ve cancelled my subscription and would not recommend. If this was a cheap box dye, I might just think that’s the nature of the thing, but this company claims to offer a salon like service and quality and charges accordingly. I’m very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe're truly sorry that our Custom Color Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Exploding dye that didn’t even workI just dyed my roots, which is 1.5 hours I will never get back and guess what? My gray hair is still there, and my roots are a reddish hue (my color is dark brown). To make matters worse, the entire bottle exploded all over my counter. Never again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Audrey, We’re truly sorry to hear about your disappointing experience with your color, gray coverage, and the product spilling everywhere. We understand how frustrating this must have been and sincerely apologize for the inconvenience. We’ve reached out to you via email with more information on how we’d like to make this right. Thank you for bringing this to our attention and giving us the opportunity to assist. |
Non-delivery and purported switch from expedited UPS to USPSYou have missed getting me my custom color which was to ship on October 24, instead of October 28. Now the tracking number shows nothing for the UPS delivery. UPS says that you - the shipper -directed that the package be switched to the USPS. The USPS says that the tracking number from UPS is invalid. I will now miss my hair appointment. Apparently I need another number that only the shipper - you -- have. Please call me at the cell number that you have for me to tell me what happened to the color package. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We're truly sorry to hear that your order is delayed. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor gray coverageThe color I got was a little too brown and did not cover my grays well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Melanie, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |