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Custom Colour Set
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67,726 Verified Client Reviews |
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98% gray coverageI bought this in hopes that it would cover my grays at least around my hairline, there are still quite a few visible. 0 of 0 people found this review helpful. Did you? |
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What is the point to send a picture!I had tried esalon few months ago and was not that satisfied so I had stopped then I gave another try this month. Let me tell you I will not order again. I sent a new picture that clearly showed my dark roots. I asked for a medium brown ash and the color turned out light brown with red. I specifically said I wanted to match my root color and did not want any red. Well it did not happen. Will not order again. My hair felt very weird too after washing it and had to use a lot of condition to make it somewhat soft. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsIngrid - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
UnsatisfiedUnfortunately, not satisfied. My hair felt extremely dry after one application. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela- We’re sorry that your hair felt dry after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Didn't make my hair the color I wantedMy hair seemed to be darker than I wanted it and it didn't have hardly any red in it. They do an excellent job of matching your complextion to the hair color, but this time it didn't turn out the way I was hoping it would.. I should have just went back to the color I first ordered from them in 2014, but my complection may not have matched it. Disappointed in the color but probably was partly my fault because I tried to tell them what color I wanted and I am known to not say exactly what I am trying to say. Anyway that is what one of my sisters told me. I do have to say this product is very gently on your hair, so if you have extra fine or baby fine hair it is a safe product as far as I am concerned. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDelores - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Need less red toneWould like the color to have more brown tones than the reddish tint 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Horrible Gray CoverageIt's been two weeks since my color treatment and my hair has returned to it's normal color. The color treatment lifted on my gray after just a week. I would NOT recommend this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDaisy - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Never got my first order :(My first order #3328721 I never got. It was for hair color and professional tool kit for $26.95. :( Then I finally get the color Only, no kit and for $20.00 for only color. Not very happy at this point!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina- We're sorry that you didn't receive your first order. Upon reviewing your profile, we see that we sent you a replacement order free of charge with the missing items. We look forward to delivering the right results for you. |
Finally received my order...But I didn't like the color. It made my skin tone look orange. If you're going to order this make sure you know what color you want. Don't ask the color specialists to tweak one for you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re sorry that you were unsatisfied with the results of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
MagicI've dyed my hair for close to 15 years now. I never knew there was a noticeable difference in store bought dye. Well let me tell you, there is! The first time I tried eSalon was like magic. I chose the color I want and you can add to the color like red or blonde. When I saw my hair dry after dying my hair, it looked like I had been to a salon. There is such a difference to store bought. I will never go back to store bought hair dye. And eSalon is not expensive at all! It's cheaper than going to a salon and spending 100 dollars. I love what this does to my hair! Thank you eSalon! 1 of 1 people found this review helpful. Did you? |
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I LOVE this color!Everyone tells me they love my color, then they ask me who does it! They can't believe it when I say "I did it"! Needed a trim and the stylist asked me who does my color, when I told her, she said "are they trying to put us out of business"! Then she said I'm doing a great job and the color is perfect! 1 of 1 people found this review helpful. Did you? |