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Custom Colour Set
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67,642 Verified Client Reviews |
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Great ProductGreat product, easy to use, fantastic colour. 0 of 1 people found this review helpful. Did you? |
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Perfect colourPerfect colour. Thank you 0 of 1 people found this review helpful. Did you? |
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Disappointed VERY disappointed ☹️My hair has been previously bleached and had a copper semi permanent color. Wanted to go more natural so decided a dark brown would be a nice change. Consulted with the color special via email several times about it. (Wanted to make sure because of my previously bleached hair) sent several photos as well. They say they customized a color especially for my needs to get desired results. NO not the case at all! 1st off My hair turned black with a greenish tint all over and my roots were almost 2 shades lighter. After 1st shampoo (3 days wearing a hat) a ton of color came out but it didn't fade gradually more like drastically into a dull greyish brown but in sunlight green tone and roots a completely different shade and tone. Awful. It's been 10 daysafter coloring my hair & 3 shampoos and nothing is going in my favor. Was super excited cuz the reviews I read. Don't think the colorist knew what she was doing. Because I gave her detailed information on my wants and my hair type, ect. NOT HAPPY 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Does Not Cover Grays Wellafter a few days, my grays are showing again 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsRoxanne - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Finally got it right!!Love the color finally!! My color stylist suggested ash and it worked perfectly to get rid of the unwanted red/black/orange tones. It took several times but I'm happy with the color. Only thing is after a couple of weeks my roots at my part line start to fade and turn gray. That's only reason for the 4 stars instead if 5. 1 of 1 people found this review helpful. Did you? |
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Too darkThe color is very dark on my hair. I know it will lighten as I wash but it is very dark right now 1 of 1 people found this review helpful. Did you? |
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LeakedThe color had leaked out all over inside of the box. 0 of 0 people found this review helpful. Did you? |
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Don’t buy!I’ve colored my hair for over 30 years. No color for the last 4 years. I used this “custom color”……didn’t like the color and the greys were back in about 4 days. Now I see another order was sent. I had no idea I signed up for an auto delivery. I’m ticked off! 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJill - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I have been using eSalon for yearsI am switching to Madison Reed - I just tried it and found it works better than eSalon. While using the eSalon hair color, after only the first washing of my hair, the e-Salon hair color faded terribly, most of my grey-colored hair was washed out and faded. The color did not stay dark as it should. I am forced to using coloring hair-spray until my next coloring which I don't like - it leaves my hair dull fake looking. I am needing to color my hair every 7-10 days, since the eSalon color is gone or faded from my scalp area, cap area and around my face after the first washing. . 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
SucksDidn't even work could have done better with box color waste of money. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsThe girlwithnoname - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |