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Custom Colour Set
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67,726 Verified Client Reviews |
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Not enough product to even begin in my hair.I've tried to leave a "note", but website will not accept and let me leave note for my colourist. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - We apologize for any confusion. You are able to leave notes for future orders once your processing order has shipped, and if there is a current order processing you can contact us directly to change your order to ensure we receive your message in time. We see that you successfully contacted your colorist, who adjusted your order to send you the correct amount of product for your hair. We look forward to your feedback on your results! |
My hair looks horrible...ugh!When I opened the box I was really impressed. Everything was great till I started to dry and I could see the color. My roots are a washed out red and the rest of my hair didn't change at all. I was very upset. I followed the directions and had a friend that was a cosmetologist apply the color. I don't want to order again unless I can be explained to exactly what went wrong. Thank you. I would like a refund too. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngie - We’re sorry that you were disappointed with your initial results. We have reviewed your account and see that your colorist has received your feedback and reached out to you to explain your results. We see you accepted our free reformulation offer over a refund, per our Satisfaction Guarantee, so we then processed a complimentary reformulation designed to better suit your needs. We truly value your experience as a client and hope to receive your feedback on your reformulation soon. |
Poor poor company/ overall so unorganized and bad CSThis company won't last, shipped order in 2 days, but didn't not arrive until 10 days later, too late had to go else for coloring.The accessory dept does not coordinate with the coloring dept, wanted to add something to my order for color before it shipped, they said the order number doesn't exist, so I spoke with CS rep, she told me the it's too area and do not coordinate together, one dept does not work with the other. hen why do you have that option to add to an order on uur website??? Next asked for the cape, this was the add on, 2 emails and called and advised they were sold out,9 WHY DIDN'T YOU EMAIL THAT) asked be on waiting list, they said no waiting list call back in 3 months!!!! what you don't keep hair color capes in stock, no wait list, call back to see if we have it, really poor company, won't last!!!sorry I tried it, it's been one issue after another, still haven't tried the color, it came too late....., 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We apologize for any confusion! We do not have a separate color department from accessories and we did not offer our Protective Cape to you because we're currently tinkering with it before we restock it. We see that we contacted you personally and were able to assist you afterwards. |
Bad colorMy color was so dark. Even darker then my natural hair color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathie - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Nothing!!!I expected a salon experience in getting the color I wanted but really I could have bought a drugstore box to get the same result... nothing happened. My hair color is black and guess what... still black. Im not really surprised; I know bleaching is usually required but I hoped this would be different. My experience is probably not the same for everyone but if you can't give me the color I asked for, then don't offer it as a option. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnastacia - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Fabuloius ColorReally love the Lightest Blonde and Pearl colors! The pearl softens the grey and the lightest blonde is not brassy or yellow! Rich colors. 1 of 1 people found this review helpful. Did you? |
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First Time UserI was a first time user and I have to say I love, love, love my color. I originally picked a color too dark and they told me and adjusted it and it was perfect. You will not be disappointed. 0 of 0 people found this review helpful. Did you? |
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ColorI love the ESalon kit! I got my hair cut yesterday and my stylist loved the color! Very, very impressed with this product. 0 of 0 people found this review helpful. Did you? |
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Great color for rootsI am very happy how my roots blended in with the highlights in my hair. Wonderful customer service. I was able to call in and talk to Hair stylist colorist for her professional advice. Thank You. 0 of 0 people found this review helpful. Did you? |
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Love My Hair Color and the Customer ServiceI am sorry I waited so long to try eSalon. Working with a colorist is fantastic! My first color was a little warm and when I contacted them by Email they adjusted it to fit exactly what I wanted. Application is so easy and no smell like OTC hair color. I will never go back to the OTC color again! 0 of 0 people found this review helpful. Did you? |