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Custom Colour Set
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67,740 Verified Client Reviews |
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Not the color I wantedThe coloring process seems overcomplicated, but I like that you are provided everything you need to use the product. While red hair is admittedly hard to match, the color I received is much, much darker than I expected or wanted. I included a photo of my natural hair color- which is on the orange/blonde side, and the color I ended up with is more of mahogany/brunette. 'm only disappointed in the color results, the product itself is fine. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color washed out after 3 shampoos.I complained after my last shipment and the formula was supposedly adjusted but still started to fade and wash out after 3 shampoos. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re sorry to hear that you were unhappy with the results of your custom color! All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Not satisfiedThey sent the wrong color, I canceled yet they sent it after I canceled. Also Italked to a colorist and after I told her two times I couldn't use certain tones they sent the color with both tones that would not work with my hair they Also didn't give me a full refund it's not good business to send wrong color. I am very disappointed and dissatisfied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJody - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too DarkDefinitely not a strawberry blonde. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeslie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Too DarkThis time my color was far darker than the previous coloring. The color is pretty but for some reason, it looks so much darker than before. Could it possibly been changed somehow? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible ColorIf I could give my "custom" color a zero I would. Sent a picture and a color stylist created a color that looks like shoe polish! Awful experience. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Just enoughColor coverage over grey's....grrrr Supposed to cover these stubborn greys! 0 of 0 people found this review helpful. Did you? |
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Nicely presentedUnfortunately, this is still far too red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrisha R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t follow my requestI had asked for my color to be lighter, but it was still very dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEllen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not suitableThe color and toner was too strong, didn't use it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean C. - We truly appreciate your feedback. At eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |