|
Custom Colour Set
|
67,686 Verified Client Reviews |
|
Sort by: |
|
Still not what I wantedI wanted alittle more ash when I re did my plan, but there was no difference eyween the first time I ordered and the second, it’s still too light and alittle brassy it’s ok tho it’s never gunna be just right, thank you 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCindy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
OrangeIt turned my hair orange. I would try a darker shade next time. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsErin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Maybe my mistakeI guess I filled the questions wrong I got my natural color which I wanted to darken. My gray is now pink. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMichelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Covered gray but...My stubborn gray hair that is coming out around my face was fully covered. However, the ash medium brown had more red tones that were slightly brassy than it was ash for me. With my skin tone, the “redder” the color the more it “washes” me out. I have been using purple shampoo to help tone it down as much as possible. Update: The color correction I purchased on April 8 I finally used today April 24, after taking recommendations to use a clarifying shampoo. I have been doing this for about two weeks prior to dying. Today my hair is more brassy and more orange!!! I decreased my stars to one star for awesome gray coverage. My hair has never been red or on the orange side naturally. I just doesn’t understand why my hair doesn’t like this product. Initially I was wanting a cool ash medium brown and it never went there. I think after a week or two I might just go back to L’Oréal to get red and the orange mess out. I’m so heartbroken. I really wanted to like this product. The problem with L’Oréal it doesn’t cover my gray as well. My hair is naturally dark medium brown. This color just washes me out and I look tired and worn out. 0 of 0 people found this review helpful. Did you? |
|
The color was a darker than expectedLoved how it was sent although the color was off a little to dark. Adding to my review: I have stuck with this for a while now I really love the permanent color does not fade out but when it comes to coloring my new growth greys I think I am about done, I have tried and tried but nothing no grey coverage at all around my face line, I tried no stain guard, extra time on the roots nothing works, another problem I have is never getting a email back when I send one, I had ordered the highlighter-but decided not to use it I emailed several times telling them but still got the orange color the net order. I am giving one more try then if not right im gone. 0 of 0 people found this review helpful. Did you? |
|
My head still itches 7 days laterEvidently I'm allergic to this. The color was very good but I still am not sleeping well due to the itching. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLeslie F. - We appreciate your feedback. We are sorry to hear that you have had some discomfort after using our products. Hair color can sometimes cause mild irritation of the scalp in those with sensitive skin. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Orange RootsMy so called custom color turned my roots orange. They will not refund my money. Suppose to send me another color to cover it up it has not been shipped out yet. It has been a week already. So much goes for their guarantee, I'm going to file a BBB complaint. Better off researching and buying your color at the store. I do not recommend esalon. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMargaret N. - Thank you for your feedback. We apologize for the delay of your delivery, and we are glad to see that you have finally received your order. Thank you for your patience. |
ColourI was really disappointed with the hair colour and the dullness of my hair after colouring. Don't think I will be placing any more orders in the future. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMichelle F. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not cover my greyI wasnt to happy i did follow instructions . but still did not cover my grey well. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTeresa S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
colorWas not happy with this product, did not cover the gray and just not happy.wont order again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsShannon Z. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |