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Custom Colour Set
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67,695 Verified Client Reviews |
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Not rightThe color is similar to what was already in my hair but it is darker and doesn't match the rest correctly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKayla - We're sorry that your recent color order did not meet your expectations. Since you were unhappy with your results, we see a credit for one adjusted hair color was added to your account. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We hope to hear your feedback on this reformulation in the future. |
Grey coverageDoes not cover tough grey area with following directions 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We're sorry that you were unhappy with the gray coverage of your hair color. We see your colorist has thoroughly read your comments and adjusted your color formulation for increased gray coverage. We look forward to hearing more of your feedback and hope this reformulation better suits your needs. |
Hair colorI was not happy with the color it washed out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNeva - We apologize that your color did not last as long as you expected. We see a refund has been processed for your most recent color order, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results. |
TimeColor only lasted 3 weeks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDori - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Best "Do It Yourself" experience in Hair Coloring EVER!I've been a customer of eSalon for a couple of years now. I just cannot imagine what I did before! Every time I color my hair I can count on 1) my color will turn out EXACTLY the way I want it! 2) I will not have to run out at the last minute to purchase anything! eSalon makes certain that my product is here when I need it ~~ They've never been late! And finally 3) My hairdresser could not believe how thick my hair was the last time I went to get it cut! He wanted to know what I was using.... True story! So, as long as I color my hair, I'll be an eSalon customer. Make that a happy eSalon customer. Teri S 159 of 165 people found this review helpful. Did you? |
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Response From Our ExpertsTeri- We're so happy to hear that you're enjoying your Custom Hair Color! We truly value your feedback and look forward to hearing from you again in the future. |
Covers gray completelyWe were provided everything we needed for a reasonable price. My hair is thick, curly and normally DRINKS color. The color was rich, lasted for weeks and fully covered even my stubborn gray hair without staining my skin. 652 of 686 people found this review helpful. Did you? |
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Response From Our ExpertsWe're thrilled to hear that you're enjoying your Custom Hair Color. We look forward to our next opportunity to delight you! |
Awesome productCompletely covered my stubborn gray hair. Love it! 7 of 7 people found this review helpful. Did you? |
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Great hair colorLove the color and it doesn't fade 6 of 6 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara- We're so happy to hear that you're enjoying your hair color! We truly value your feedback and look forward to hearing from you again in the future. |
Love ItBest coverage for my stubborn gray hairs and I love that it is true to my natural black hair. 6 of 6 people found this review helpful. Did you? |
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Perfect, Natural ColorI have been having my hair professionally colored for more than 20 years. I build up the courage to touch up my roots between colors every few years and it's always a disaster. No out of the box color has ever looked natural. From ending up with 'hot roots' or bright red or bright purple or black, it's just never right. This color is perfect. It is exactly the result that I get with my professional stylist and I am so pleased to find a way to keep up my roots between visits. Highly recommended, fast professional service as well. 6 of 6 people found this review helpful. Did you? |