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Custom Colour Set
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67,642 Verified Client Reviews |
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Perfect colourFirst time doing my own colour in years. My fears and doubts have been completely resolved. Very happy with the result and process. Unlikely to go back to expensive salon trips for colour again. 2 of 2 people found this review helpful. Did you? |
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Wonderful hair colorI just use your product today and it was excellent the way it took to my hair I definitely will be using you forever thank you so much I was very very happy with your hair color thank you again 1 of 1 people found this review helpful. Did you? |
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Love the color!My hair feels so soft, the color is vibrant and the perfect shade! 0 of 0 people found this review helpful. Did you? |
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Great matchMy stylish did a great job matching my color! 0 of 0 people found this review helpful. Did you? |
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Did not stay for longI had always liked your product but this time my color did not stay for more than 6 days. Earlier i used to have it for more than 3 weeks. 1 of 1 people found this review helpful. Did you? |
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Formula you sent did not cover my grey rootsFollowed step by step your instructions Your formula did not cover my grey roots and since you stated guarantee 100% I would like to Be reimbursed because I a not al all satisfied with the results, please credit my account for the $32.00 Thank you for your prompt response 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSalisbury - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair is orange.I want to cancel. My hair is orange. I’ve always used ash blonde because my hair pulls reddish. My roots are orange. It’s awful. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It is not a demi permanent colour, ruined my hairI’m so extremely disappointed. Ignoring such a late wait time ( website states AU at the end and shipping time was nothing like on the website) Texture of the dye it weird, kind of like oil not cream, made my hair so freaking dry and horrible to touch. I wasn’t able to brush them for over a week which made then snap Also I ordered a demi permanent colour which came with 10% developer (I found it high but im not a hairdresser) and trusted you guys. Its a permanent hair dye!!!! That I was avoiding for years. You ruined 7years of me growing my hair back. Now I have horrible line and regrowth which I have never got before from demo permanent. DO NOT RECOMMEND. Destroyed my hair. (My friend who is a hairdresser confirmed that the texture of it it’s horrible and was surprised how bad my hair got afterwards) 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sonia! We are so sorry to hear about your personal experience with eSalon. One of our colorist will carefully review your case, and will get back to you to help you further. Please check your emails. |
UnsatisfiedThe color I received is NOT the color I ordered!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie - We're truly sorry that your color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Different color then expectedI picked soft black and it made my hair more a brown with red highlights. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSummer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |