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Custom Colour Set
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67,695 Verified Client Reviews |
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wrong colorI expect to be either refunded or the correct color kit resent at no charge and on the volume, great maybe a little more. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Your colorist has reviewed your comments and adjusted your hair color order to better suit your needs. We look forward to hearing your feedback once you try your reformulated color. |
COLORThe color came out great, but it didn't stay any longer then any of the other colors that I have used in the past. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not working for me👎not what I asked for 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFrances- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
FineCouldn't see a difference from my previous "customized"color. Everything else about the due was fine. 0 of 0 people found this review helpful. Did you? |
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The color was fine but something was in the bottleMy hair was greasy for a week and took several washes to get it out. I am not sure what was in the color, shampoo, or conditioner but my hair was so greasy, knotty, easily broken, and unmanageable. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We’re sorry that your hair felt greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
good colourmy hair looked very nice after using this item 0 of 0 people found this review helpful. Did you? |
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Fantastic!Directions were easy to use (my husband did it!!), covered my greys great and color looks super natural! Will definitely order again! 0 of 0 people found this review helpful. Did you? |
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color treatmentHi Loved your product....wish your website would be easier to order more than one at a time....I would like to order 3 or 4. I travel and it would be so much easier Arlene Peters 0 of 0 people found this review helpful. Did you? |
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Love the Conditioner!Great color and I love the conditioner 0 of 0 people found this review helpful. Did you? |
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Awesome StuffI am very satisfied with these products. I had my hairdresser color my hair just before I started using these products and she messed me up big time. I had a rash on my face and neck. I am happy to color my own hair again with professional products. 0 of 0 people found this review helpful. Did you? |