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Custom Colour Set
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67,695 Verified Client Reviews |
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It would seem that the bottle leaked inside of the box..Do i have enough to dye my hair?.. will it not take ? .. I would also like to give "zero" stars for not having weekend support other than " email" ..now i am left to my own devices..i needed to do my hair as i just had a haircut..and it now looks obvious that i need to do my hair.. ..so i will give it a try..hoping it doesn't make my hair fall out or worse yet..and yes...it can be worse than that...if half the dye takes or turns orange...again..having the " support" that you mention on the weekends would have been a great help and i would have given this rating more stars .. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPeg- We apologize that your hair color order arrived damaged. We want to make sure that your hair color application provides seamless results. Based on your account we see that we have already processed a complimentary replacement order for you. Again, we are sorry for any inconvenience. |
Hard to color matchLiked the idea of getting dye sent specifically for my hair color and type, however, color matching has been a problem. I'm hoping the next time they get it right. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |
Hair colorThere was an uncomfortable burning sensation on my scalp when I applied the product. It didn't do permanent damage but it's not something I want on my head again. The color was dull, not pretty like the picture that was shown online. I won't order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a restful recovery. |
Not even close to the color chosenInstead of turing out to be dark brown with a violet tint my hair looks just dull black. I am very unsatisfied with the color it turned out and will probably have to bleach my hair to get this god awful color out. Not worth the money 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLilly - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Easy and effectiveI'm very happy with my results. This was my first eSalon coloring experience. My instructions were individualized and the color is perfect. I also love the smell of the shampoo and conditioner! 0 of 0 people found this review helpful. Did you? |
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GreatLove this stuff 0 of 0 people found this review helpful. Did you? |
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The Color is perfect.This product is easy to use and the color is so flattering. I loved the shampoo and conditioner. 0 of 0 people found this review helpful. Did you? |
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Beautiful colorBeautiful, rich color! 0 of 0 people found this review helpful. Did you? |
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Nice depthGood color that gives my blond hair great depth. 0 of 0 people found this review helpful. Did you? |
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Finally found the perfect formula!Thumbs up! 0 of 0 people found this review helpful. Did you? |