|
Custom Colour Set
|
67,686 Verified Client Reviews |
|
Sort by: |
|
Packaging and color coverageI have very gray hair so coverage is important. I'm not sure if the color I selected is too light or my hair isn't taking up the color. I'm going to go with a darker shade to see if I get the coverage I want. I like the packaging with everything coming together. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMary - We’re sorry that you were unhappy with the gray coverage. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color adjustmentI need a tiny bit more red in the color 0 of 0 people found this review helpful. Did you? |
|
FadedDidn't seem to last as long. Gray is peaking through. 0 of 0 people found this review helpful. Did you? |
|
Good matchPretty good it matches well. But it doesn't color gray as well as I thought it would. 0 of 0 people found this review helpful. Did you? |
|
CoverageThis color didn't cover my white/grey hair! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSondra - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
color only lasted 2 weeks any suggestionsThe color only lasted 2 weeks any suggestions 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsGlenda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
GreyNot great grey coverage, but otherwise a great product 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMandy - We’re sorry that you were unhappy with the gray coverage of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color was too brown, not enough redI wanted a red color with hints of purple. This was a brown color with hints of red. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLoana - We're sorry that your most recent color order did not meet your expectations. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
ChangeI've noticed that the last 2 times I've dyed my hair, the gray on the side burn area and on the top has been showing within 2 shampoos, I only wash my hair maybe 2 times which I've always done in the past. One of the reasons I kept buying your product was because I didn't see the gray for quite a few shampoos, has it changed? I've changed absolutely nothing. Although, we did change the color a bit, which I like but would rather try a burgandy/red if that's possible to do. Hopefully I will not have any more issues with the gray hair. Thank you Lori Scott 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLori - We’re sorry to hear that your gray coverage faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Hair colorI didn't like this it made my hair a reddish color. My hair color is dark blonde. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKatie - We apologize that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |